HR Advisor

Department: People & Development

______________

______________

______________

JOB SUMMARY

MAIN RESPONSIBILITIES

1. Partnership with Leaders: Work in close partnership with managers across diverse operational teams, including security and maintenance, to deliver tailored HR support that aligns with both departmental objectives and the wider company strategy. Provide expert guidance and practical HR solutions that address the distinct challenges of each area, driving initiatives that genuinely support business goals and operational performance.

2. Dedicated HR Service and Employee Relations: Provide a HR service to assigned business areas for routine employee relations issues. Escalate complex cases or consult with the HR Business Partner and Employee Relations Manager as needed.

• Grievance & Disciplinary Support: Advise managers on investigations and hearings related to disciplinary and grievance matters. Reviewing documentation, maintaining detailed records and ensure accurate notes.

• Organisational Design: Support organisational changes, including succession planning, redundancy exercises, and reorganisations. Facilitate consultation processes as necessary.

• Absence Management: Support managers by attending review meetings for complex sickness cases. Assist in obtaining medical reports and help develop action plans to address and resolve absence-related issues.

• Performance Management: Offer guidance and support to managers on performance-related concerns, ensure accurate documentation in relevant tools, and monitor and report on progress.

3. End-to-End Recruitment: Deliver a comprehensive recruitment service to the assigned business areas, including:

• Formulating job descriptions and person specifications.

• Creating and placing recruitment adverts both internally and externally, including on platforms such as LinkedIn and Totaljobs.

• Liaising with recruitment agencies and local job brokerages.

• Negotiating fees with recruitment agencies, ensuring they have up-to-date Terms of Business agreed.

• Attending job fairs, organising, and conducting interviews.

• Assisting in the organisation, delivery, and design of new recruitment assessments (where applicable).

• Assisting managers in reviewing and shortlisting applications.

• Scheduling and attending interviews and assisting the hiring manager in creating role-specific interview questions.

• Making offers of employment and liaising with the admin team on vetting and issuing of contracts.

4. Compilation of Salary & Bonus Market Data: Compile salary and bonus market data for benchmarking purposes to ensure competitive and fair compensation practices.

5. Exit Interviews: Ensure Exit Interviews are completed, analyse data and report back to the business area accordingly.

6. Any other Duties: Perform any other duties reasonably requested by the line manager or Head of Department.

PERSON SPECIFICATION

• Demonstrated experience as an HR Advisor in a fast-paced operational setting, with the ability to stay composed and effective under pressure.
• Proven track record of managing high-volume employee relations matters, including absence management, performance management, disciplinary and grievance cases, and investigations, with confidence and assertiveness.
• Hands-on experience with Human Resources Management Software (HRMS) and HR systems, ensuring accurate management of employee data and HR processes.
• Strong understanding of UK employment legislation.
• Experience supporting recruitment and onboarding for high-volume or shift-based roles, ensuring effective integration of new starters into operational teams.
• Ability to work with unions or employee representatives, supporting positive industrial relations and managing consultations where required would be advantageous.
• Confidence in delivering briefings, training sessions, or toolbox talks to managers and employees on HR policies and processes.
• Excellent interpersonal and communication skills, with the ability to manage sensitive conversations and build strong relationships at all levels.
• Advanced proficiency in Excel, Word, and PowerPoint, with a meticulous approach to reporting and documentation.
• CIPD Level 3 qualification or equivalent demonstrable experience in a fast-paced HR generalist role.
• Highly proactive, resilient, and detail-oriented, with a “can do, will do” approach to resolving issues quickly and improving employee satisfaction.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.