Office Coordinator

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. 

We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. 

Join us on our journey… Let’s create something awesome, together, today.

About the role and team:

The office experience team is often the first point of contact for all Creatrs. As our Office Coordinator, you are responsible for supporting the day to day operations of our office environment, ensuring it runs smoothly, efficiently whilst maintaining a positive, productive working environment & culture

Working closely and supporting the Office Manager, you will help implement processes, support internal communications and initiatives, and maintain an organised, welcoming, and well functioning workspace, collaborating with stakeholders across the business you work to ensure the smooth operation of our CreateFuture office. You will manage local office supplies, coordinate meeting spaces, and assist with facilities and administrative support. 

Your role is to cultivate a human-centered office environment where every individual, whether colleague or visitor, feels welcomed, valued, and empowered to thrive, making the office a place our Creatrs want to visit and use collaboratively. 

What you'll be doing:

• Manages the day-to-day running of the office ensuring that it runs smoothly and is maintained to a high standard.
• Strong attention to detail, excellent communication skills, and a proactive, can-do attitude in a dynamic and collaborative environment.
• Welcomes office visitors as the first point of contact for clients and any visitors attending the office, ensuring that all needs are taken care of and they have a great experience while visiting.
• Ensuring our offices offer a personalised experience with key celebrations being recognised. 
• Proactively organises CreateFuture’s social calendar for office events.
• Manages the day-to-day logistics of orders, services and deliveries for the business, including the organisation of company lunch. 
• Coordinates and assists people with travel arrangements and is the main source of knowledge and information about the TravelPerk booking system.
• Works closely with the onboarding team to help facilitate the logistics of new starters joining the company and organising new equipment. 
• Acts as the first point of contact for health and safety as well as Fire Safety.
• Handles any incoming JIRA requests and actions/escalates as required. 
• Proactively liaise and follow up on requests with the building manager/concierge when there is an issue that needs to be resolved. 
• Support and update on tracking of office works/issues and update relevant stakeholders. 
• The point of contact with external vendors for all office-related queries.
• Acts as the main point of contact for our people who have office and remote working enquiries.
• Handle incoming and outgoing correspondence, including mail and packages maintaining any confidentiality. 
• Communicates in a timely and effective manner, facilitating efficient information flow within the office
• Actions where applicable workstation assessment forms, and provide office equipment to our employees in line with policy
• Works towards high engagement and turnout for office activities. 

• Ensures the smooth running of the office with positive feedback from stakeholders.
• Onboard new employees with office walk through, pass distribution & management and key points of contact.
• Demonstrates strong attention to detail and organisational skills in all office-related tasks.
• Covers for the Office Manager when absent and proactively offer remote support to other offices. 
• Champions our values and culture, being a role model for these and supporting the continual embedding of them in everything we do
• Ensuring our offices offer a personalised experience with key celebrations being recognised. 

• Any other ad hoc related duties & projects as required

What we'll offer you:

At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. 

Our benefits include:

• Total 35 days holiday (we have flexible bank holidays)
• Comprehensive private medical insurance
• Enhanced parental and adoption leave
• Pension - matched up to 5%

View our complete list of benefits here.

As this is a hybrid role, we’re looking for people within a commuting distance of our Leeds office and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.

We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.

Next steps

Our Talent Acquisition team aim to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our interview process:

1. 30-minute recruiter call
2. 1-hour competency based interview
3. 1-hour values interview

We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.