KEY ACCOUNT SPECIALIST

Building Automation Products, Inc (BAPI) is a company that promotes work life balance. BAPI is a family owned business with a global presence.  

Position Summary: The Key Account Specialist adds value to BAPI and the Sales Team by selling BAPI’s HVAC/R Sensors using technical, organizational, and customer knowledge to influence customers and assist them in applying the products to their needs resulting in revenue generation. In addition, the position provides input and participates in the marketing, market planning, and technical development of products and services.  

Benefits: Relocation reimbursement, full benefits which include Health, dental, vision, PTO, 8 paid holidays, 401k match and 100% vested at 90 days and more. 

Position Responsibilities:

Make sales contacts, research customer needs and develop application of products in an effective manner by:   

1. Determining market strategies & goals for products
2. Obtaining & coordinating date & information from BAPI staff
3. Establishing positive long-term relationships with customers by learning about their business, listening to and/or identifying their needs and promoting appropriate BAPI products
4. Working with new and existing customers to develop relevant BAPI sales forecasts
5. Researching and developing lists of potential customers
6. Doing market research to determine customer needs & providing information to other staff
7. Evaluating product marketability in terms of customers’ technical & manufacturing needs
8. Following up on sales leads and making cold calls on potential customers
9. Documenting all customer contacts according to procedures
10. Working closely with Customer Service Representatives to assure they are up-to-date on needed information

Develop and deliver sales presentations and close sales in a professional and effective manner by:       

1. Formulating and proposing solutions to meet customer HVAC/R needs
2. Making presentations to new and existing customers using BAPI tools
3. Maintaining up-to-date awareness of activities, industry trends & government regulations
4. Making regular sales calls to develop relationships and follow-up on leads to maintain department/organizational goals (must meet departmental goals for call metrics) 
5. Acting to close deals and finalize contracts
6. Meeting established sales quotas and revenue goals
7. Resolving problems with products and services and involve other departments as needed
8. Approving and verifying all orders prior to releasing orders to Production
9. Submitting pre-travel plans, posting-travel reports, and having timely action on action items
10. Working with Marketing to assure needed materials/documents are available and developed as needed

Participate in development of new products, modification of existing products, & termination of ineffective products in an effective and professional manner by:

1. Evaluating product marketability and forecasting sales
2. Recommending new technical products & product modifications or terminations
3. Gathering, analyzing, and sharing customer technical information & feedback
4. Working with the BAPI team to identify customer’s existing and future needs
5. Determining customer satisfaction with products and services

Maintains industry knowledge by attending educational workshops or classes; reviewing related publications; establishing networks. 

Contributes to team effort by accomplishing related results as needed, including special projects and tasks as delegated supervisor.

Education Requirements (R/Required, P/Preferred):

(R) Associate’s Degree, Trade or Technical School

(P) Bachelor’s Degree 

Degrees Preferred: Electronics, Engineering, Industrial Technology or related field or equivalent experience            

Training, Skills, Knowledge and Experience

Specific Training in this field (R/Required, P/Preferred):

1. (R) Electronics
2. (P) Customer Service/Relations
3. (P) HVAC/R 
4. (P) Electro-Mechanical
5. (P) Industrial Technology

Experience/Knowledge in this field (R/Required, P/Preferred): 

1. (R) Proficient in Microsoft Office (Excel, Access, Word)
2. (R) Strong written and oral communications skills
3. (R) Three (3+) years’ experience Sales experience 

General Experiences/Knowledge/Skills: 

1. Strong customer focus 
2. Positive attitude and desire to work in a team environment
3. Professional and friendly phone voice and manner
4. Time Management – ability to organize and manage multiple priorities
5. Must demonstrate a strong attention to detail, focus, organization and a willingness to work toward defined goals
6. Must be very flexible and supportive of changing requirements
7. Demonstrated critical thinking and creative problem-solving skills
8. Exceptional communication skills, demonstrated ability to communicate respectfully, culturally competent and collaboratively
9. Excellent Ability to communicate in verbal, written and electronic forms in a professional manner when working with employees, vendors and company contacts