Offer summary

Qualifications:

Degree-level education with at least 4 years of experience., Experience in process improvement projects or business transformation., Proven ability to facilitate workshops with senior stakeholders., Experience in legal or professional service environments is highly desirable..

Key responsibilities:

Drive process and quality aspects of a large business transformation program.

Facilitate workshops to map current and future processes.

Conduct voice of the customer interviews and surveys.

Analyze data to establish performance metrics and support process automation.

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Job description

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

helping stakeholders to define the scope of their processes
facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
conducting voice of the customer interviews and surveys
analysing data to baseline performance and determine appropriate KPIs
design and implement governance around process ownership
Work with stakeholders automating elements of processes
Effective stakeholder comms. through meetings, reporting and documentation
Champion the change agenda internally and externally
Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

Process improvement projects and/or business transformation within a large international commercial setting
Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
Managing business improvement projects through to completion
Experience in working within Law or similar professional environment is HIGHLY desirable

For a confidential discussion contact

James Carrera at Digital Data Foundation

Required profile