Partner Success Director, Strategic Accounts (Location: Seattle)

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AIpowered platform was purposebuilt for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprisegrade technology transforms patientclinician conversations into structured clinical notes in realtime, with deep EMR integrations. Powered by Linked Evidence and our purposebuilt, auditable AI, we are the only company that maps AIgenerated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.

What Youll Do

• Clinician Success:

  • Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.

  • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.

  • Understand user workflows, pain points, and objectives to align our solutions with their needs.

  • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.

  • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.

  • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.

  • • Customer Expansion:

      • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.

      • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional valueadd solutions.

      • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.

      • Track customer expansion metrics and contribute to revenue growth targets.

      • • Partner Success Advocacy:

          • Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.

          • Collaborate with crossfunctional teams, including sales, marketing, and product, to deliver a seamless customer experience.

          • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

          • • What Youll Bring

              • Proven experience as a CustomerPartner Success Director or Customer SuccessPartner Manager

              • 5+ years of experience working in or with enterprise health systems

              • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.

              • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.

              • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.

              • Strong problemsolving skills, with a proactive and resultsoriented mindset.

              • Ability to multitask and manage multiple client relationships simultaneously.

              • Familiarity with CRM software and customer success tools is a plus.

              • Strong organizational and project management capabilities.

              • ***This role requires up to 20% travel***

                ***This role must be based in Seattle***

                We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

                Why Work at Abridge?

                At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

                Joining Abridge means stepping into a fastpaced, highgrowth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

                Beyond individual impact, you will have the opportunity to work alongside a team of curious, highachieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

                We’re committed to supporting your growth, both professionally and personally. Whether its flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

                If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

                How we take care of Abridgers:

                • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

                • Comprehensive Health Plans: Medical, Dental, and Vision plans for all fulltime employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSAeligible plan, Abridge also makes monthly contributions to your HSA.

                • Paid Parental Leave: 16 weeks paid parental leave for all fulltime employees.

                • 401k and Matching: Contribution matching to help invest in your future.

                • Pretax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

                • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

                • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

                • Compensation and Equity: Competitive compensation and equity grants for full time employees.

                • ... and much more!

                • Equal Opportunity Employer

                  Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

                  Staying safe Protect yourself from recruitment fraud

                  We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters andor hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.