Law Enforcement Operations Associate, APAC

We are currently looking to hire a Law Enforcement Operations Associate to join our team embedded with our client in Singapore!

*This position allows for remote work arrangements from Singapore only.

*This is a fulltime position that requires the ability to work Tuesday to Saturday, 9:00 a.m. 6:00 p.m. The team operates 24 hours per day, seven days per week and requires regular shift work, including some holidays and weekends.

JOB DESCRIPTION

The Law Enforcement Operations (LE Ops) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other crossfunctional teams. You will primarily review and analyze legal requests for user data for accuracy while ensuring user privacy is respected in accordance with Company terms of service, privacy policies, guidelines, and applicable law. You will also contribute to managing safety threats to the client community by taking appropriate action through liaison with law enforcement agencies.

RESPONSIBILITIES

• Respond to requests from law enforcement and government authorities in APAC, EMEA, and NA regions.
• Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.
• Review and assess requests related to critical safety incidents, emergency and emergencyinprogress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe.
• Identify and flag potentially highrisk requests for internal escalation and review to LE Ops management.
• Comprehensively document investigation results and decisions.
• Maintain high levels of confidentiality and accuracy while performing investigations.
• Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.
• Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.
• Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.
• Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.
• Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies, in particular, TMT (Threat Management Team) cases, which pose the highest risks to the company.
• Act as POC, as needed, between LE Ops and other teams to ensure correct escalation paths are followed.
• Work with stakeholders to find resolutions and support the other associates with urgentcomplex cases through the use of prescribed guidelines or alternatives in analyzing situations.
• Core work involves all regular responsibilities of a level 7 LE Ops Associate plus a mix of handling sensitive work types and identifying and implementing improved ways of working between LE Ops and internal and external stakeholders.
• This role requires building relationships with the following stakeholders outside LE Operations:
  • Legal
  • Global Safety and Security
  • Global Crisis Management
  • Other Trust and CS Safety Teams
  • External law enforcement and government authorities and agencies
  • • Must be able to legally work in the country where this position is located without visa sponsorship.

    • REQUIRED QUALIFICATIONS

      • 4+ years of relevant experience in legal operations, investigative, or analytical roles.
      • Skilled in various computer systems, internet technology, and software (MS Office, etc.).
      • Strong interpersonal and communication skills, both written and verbal.
      • Analytically minded with strong attention to detail and accuracy.
      • Advanced knowledge of SQL and Salesforce andor an interest in learning more.
      • Ability to manage and prioritize large ticket volumes.
      • Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.
      • Uses knowledge of how different teams across their function impact the achievement of objectives.
      • A selfstarter who enjoys working in a rapidly changing environment.
      • Manages time efficiently and prioritizes deliverables effectively.
      • Acts as a specialist, providing subject matter expertise andor guidance to more junior team members.
      • Works with a high degree of independence and initiative to resolve issues.
      • A critical thinker with the ability to understand the implications of a given scenario within the businessoperational context.
      • Provides a high level of administrative support and works with highly sensitive and confidential material.
      • Exchanges complex information and ideas effectively, adapting to a range of audiences.
      • Contributes to and possibly leads to some process improvement.
      • This is a fulltime position and the team operates 24 hours per day, seven days per week and requires regular shift work, including some holidays and weekends.
      • This role is remote, with the potential for a hybrid inoffice schedule subject to candidate preference.
      • Ability to work Tuesday to Saturday, 9 am 6 pm
      • Fluency in English is required, and fluency in an additional language is preferred.
      • This position may require up to 10% travel.

      • PREFERRED QUALIFICATIONS

        • Bachelor’s Degree in a related field
        • Investigative experience preferred

        • COMPENSATION & BENEFITS

          • 1200 SGD (Singapore Dollars) for Medical Stipend
          • 13th Month Bonus after 1 year! month salary
          • 14 Days of Annual Leave (Vacation)
          • 11 Public Holidays
          • 16 weeks paid maternity leave (male spouse can take 2 weeks of this paid leave)
          • Group term life insurance $100,000
          • Employee Assistance Program for personal needs
          • Onetime phone purchase or upgrade and a monthly phone stipend allowance
          • Singapore Pay Range
            $95,000—$95,000 SGD
            Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
            Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.