Bilingual Relationship Manager (APAC)

About the Role

We are seeking a proactive and serviceoriented Relationship Manager to support the delivery of our global Customer Care Programme. You’ll work with clients across multiple regions, ensuring high levels of satisfaction, engagement, and retention. This role is a dynamic mix of client interaction, technical coordination, administrative support, and reporting — ideal for someone who thrives in a remote, collaborative environment.

Key Responsibilities

Client Service & Relationship Management

• Act as the main point of contact for a portfolio of global clients
  

• Provide responsive support for technical queries and servicerelated needs
  

• Coordinate and manage certification schedules and client followups
  

• Ensure clients receive timely communication and a seamless experience
  

• Promote valueadded services to increase client engagement and retention
  

• Track and report on client feedback and service performance outcomes
  

• Administrative & Operational Support
  

  • Maintain accurate client records and reports across CRM and internal systems
    

  • Support data entry, quality assurance, and administrative workflows
    

  • Coordinate logistics for remote training sessions and onboarding
    

  • Handle client data with confidentiality and attention to detail
    

  • Assist internal teams with administrative support related to client service
    

  • Business Development & Client Engagement
    

    • Assist in client onboarding, renewals, and expansion initiatives
      

    • Collaborate with contract management and government liaison processes
      

    • Identify upselling opportunities and potential for advisory service growth
      

    • Keep CRM systems updated with current and relevant client data
      

    • Benchmarking & Data Reporting
      

      • Support the collection, analysis, and reporting of benchmarking data
        

      • Help clients interpret performance insights from their benchmarking reports
        

      • Contribute to the timely and accurate delivery of data outputs
        

      • Internal Coordination & Reporting
        

        • Provide updates to internal stakeholders on client activity and outcomes
          

        • Ensure timely submission of reports for leadership and service evaluation
          

        • 
          Required Qualifications

          • Bachelor’s degree in Tourism Management, Environmental Management, Business, or a related field
            

          • Fluent in English and either Italian or German
            

          • At least 3 years of experience in a clientfacing or relationship management role
            

          • Strong proficiency in Microsoft Office, especially Excel, Word, and Outlook
            

          • Familiarity with CRM tools (e.g., Salesforce, Zoho, HubSpot) and reporting systems
            

          • Experience in tourism, sustainability, or certification programs is highly desirable

          • Core Competencies
            

            • Excellent interpersonal and writtenverbal communication skills
              

            • Organized, detailoriented, and capable of managing multiple client needs simultaneously
              

            • Selfdriven and able to work independently in a remote environment
              

            • High integrity, professionalism, and discretion
              

            • Genuine interest in sustainability, responsible tourism, or ESG impact work

            • Work Expectations
              

              • Consistent availability during GMT business hours (APAC eveningnight shift)
                

              • Deliver exceptional service to clients while maintaining clear documentation
                

              • Take initiative to improve service quality and operational efficiency
                

              • Represent the organization’s values in all internal and external interactions

              • Contractor Perks
                

                • Permanent workfromhome arrangement
                  

                • HMO coverage (available in eligible locations)
                  

                • Immediate start possible
                  

                • Longterm freelance engagement with consistent workload
                  

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