Enterprise Customer Success Manager

At CyberArk, our customers are our most valuable asset and our mission is to protect them with worldclass identity security solutions. As an Enterprise Customer Success Manager (CSM) serving our Strategic Segment, you will play a pivotal role in driving adoption, value realization and longterm satisfaction across a portfolio of highprofile, complex enterprise customers.

You will act as a strategic partner to senior IT and security leaders including CISOs, Directors of Security, Architects and DevOps teams helping them successfully operationalize CyberArk’s comprehensive suite of Identity Security products, whether deployed onpremises, in the cloud or via hybrid environments. Your work will directly contribute to customer retention, satisfaction and expansion of the CyberArk footprint.

What you will do:

• Drive Strategic Value: Own and manage the postsale customer journey from onboarding through adoption, maturity and renewal across a portfolio of strategic enterprise customers.
• Develop Customer Success Plans: Partner with customers to define clear goals and valuebased outcomes and build tailored success plans to track progress and results.
• Lead Executive Engagements: Establish a regular cadence (monthly, quarterly) of business reviews and strategy sessions with executive stakeholders to communicate program outcomes, adoption metrics and roadmap alignment.
• Act as a Trusted Advisor: Serve as a strategic, consultative partner by deeply understanding customer business goals and aligning CyberArk solutions to their evolving security needs.
• Collaborate CrossFunctionally: Work closely with Sales, Solution Architects, Services, Support and Enablement teams to align on account strategies, surface risks and expansion opportunities and ensure successful execution.
• Champion Customer Voice: Advocate for your customers internally surfacing feedback, influencing product roadmap discussions and ensuring a frictionless customer experience.
• Monitor Customer Health: Leverage tools such as Gainsight to track health scores, usage trends and engagement data. Proactively address risks before they impact customer satisfaction or retention.
• Promote Innovation & Optimization: Identify opportunities for process improvement, expanded usage and solution optimization across the customer’s identity security ecosystem.

• #LICT1

  Qualifications

  • 5+ years of experience in Customer Success, Consulting, or PostSales Technical Account Management, ideally supporting Fortune 1000 or global enterprise customers
  • Proven ability to engage executivelevel stakeholders and act as a strategic business partner
  • Deep understanding of cybersecurity, SaaS, or enterprise IT environments; Identity Security experience is a plus
  • Strong knowledge of cloud and onpremise infrastructure, including Active Directory, LDAP, Azure AD, networking, and security operations
  • Experience with enterprise software implementation, including Windows and Unix environments
  • Demonstrated success using customer data and insights to inform strategy and ensure value delivery
  • Excellent communication skills—able to present complex technical and business concepts to both technical and nontechnical audiences
  • Familiarity with Customer Success tools like Gainsight or equivalent
  • Ability to travel up to 25% as needed to build strong, inperson customer relationships

  • Additional Information

    CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

    We are unable to sponsor or take over sponsorship of employment Visa at this time.

    The salary range for this position is $102,000 – $150,000year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on jobrelated knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.