Norwegian Speaking Support Center Analyst

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Norway

Offer summary

Qualifications:

Fluency in Norwegian and English, both written and verbal., Experience in customer support or IT support roles is advantageous., Strong troubleshooting and analytical skills., Ability to manage multiple tasks and adapt to new technologies..

Key responsibilities:

  • Handle inquiries from Norwegian-speaking clients via phone, email, and chat.
  • Diagnose and resolve technical issues to ensure customer satisfaction.
  • Document interactions and resolutions accurately in support systems.
  • Collaborate with internal teams to escalate issues and improve support processes.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegianspeaking customers and collaborate with internal teams to deliver an outstanding service experience.


Responsibilities
  • Act as the primary point of contact for Norwegianspeaking clients, managing inquiries through phone, email, and chat.
  • Diagnose, troubleshoot, and resolve various technical issues and productrelated questions to ensure customer satisfaction.
  • Document and log all customer interactions and resolutions accurately in the support ticketing system.
  • Provide assistance to clients in understanding product features and functionalities.
  • Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
  • Monitor ticket progress and follow up with customers to ensure prompt resolution.
  • Keep abreast of new products, updates, and industry best practices to enhance service delivery.

    • Requirements

      • Fluency in Norwegian and English, with excellent written and verbal communication skills.
      • Experience in a customer support or IT support role is beneficial.
      • Strong analytical and troubleshooting skills to effectively assist clients.
      • Able to manage multiple tasks and prioritize effectively in a dynamic environment.
      • Proficiency in using support ticketing systems and CRM tools is an advantage.
      • Dedication to highquality customer service and teamwork.
      • A willingness to learn and adapt to new technologies and processes as needed.

        • Benefits

          1. Competitive Monthly Salary
          3. Monthly Performance Bonus
          5. Fully Paid Training
          7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
          9. Health Insurance
          11. Private Health Insurance
          13. 2 Extra Salaries Per Year
          15. And Much More...

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
NorwegianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

System Level TroubleshootingCustomer Relationship Management

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Analytical Skills
  • Time Management
  • Teamwork
  • Communication
Are you interested?

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