Junior Operations Support Analyst

🎯 ¡We are hiring! | Junior Operations Support Analyst

📍 100% Remote Work.

Are you looking for a new challenge where you can grow, learn, and contribute from day one?
At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams.

💼 About the role

As a Junior Operations Support Analyst, you will focus on handling customer issues and providing technical support. This role requires strong communication, problemsolving, and technical skills. The ideal candidate will have a bachelor’s degree or equivalent experience, preferably within the ecommerce industry.

🔧 ¿What will you do in this role?

• Customer Support: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries.
• Technical Assistance: Provide troubleshooting and support for requests related to Medline.com functionalities, such as ordering and integrated systems.
• Problem Solving: Identify root causes of issues, implement effective solutions, and document resolutions for future reference.
• Knowledge Base Management: Contribute to and maintain the internal knowledge base to ensure accurate, uptodate selfservice and support content.
• Communication: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations.
• Collaboration: Partner with support, product, and development teams to resolve issues and continuously improve the ecommerce experience.
• System Administration: Support ecommerce publishing systems, including user account setup, permissions, and configurations.
• Process Improvement: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time.
• Documentation: Maintain clear and organized records of all support interactions, issues, and resolutions.
  

• 💡 What were looking for:

  • Successful completion of a fouryear college degree is required.
  • 2+ years of professional experience in the ecommerce industry or equivalent work experience in a related industry.
  • 2+ years of professional experience in ecommerce ticketing systems.
  • Proficient with HTML and CSS for publishing website banners.
  • Proficient with application monitoring and logging tools like Splunk, AppDynamics etc.
  • Proficient with Oracle BCC, Java, SQL, and SAP.
  • Strong soft skills:
    • Communication.
    • Problemsolving.
    • Customer service.
    • Organizational.
    • Adaptability.

    • • 🚀 Why You’ll Love Working Here:

        • Competitive pay (USD).
        • 100% remote work.
        • Opportunity to grow and expand your career.