Client Success Manager IV

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum of 4 years experience in Client Success for SIEM or MDR services., Proven ability to lead, mentor, and train team members., Knowledge of SIEM technologies such as Sentinel, Splunk, and Elastic., Strong project management and process development skills..

Key responsibilities:

  • Manage and support client success initiatives to ensure security goals are met.
  • Develop and maintain strong relationships with clients to maximize satisfaction and retention.
  • Coordinate with internal teams to ensure timely completion of client projects and requests.
  • Identify opportunities for process improvement and revenue growth within the client success function.

Proficio logo
Proficio Security & Investigations SME https://www.proficio.com/
51 - 200 Employees
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Job description

Proficio® is an awardwinning managed detection and response (MDR) services provider. We provide 247 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 247 Security Operations Centers (SOCs).

Proficio® has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services annually since 2017. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs).

We have a track record of innovation. Proficio® invented the concept of SOCasaService. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis.

Our typical client is a medium to largesized organization that lacks the inhouse resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches.

While Proficio® has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Proficios commitment to developing and promoting our team members is unparalleled in our industry. This dedication to our people enables us to deliver exceptional security services that protect our clients and drive their success.

SUMMARY

The mission of the Client Success department is to ensure that our customers achieve their security goals with our platform and provide guidance on improving their security program for the long term.

The Client Success Manager understands that while our customers have many similarities, each is unique and has specific security goals. We are looking for a Client Success Manager who is able to discern where a customer is on their security maturity journey and assess how to integrate Proficio services into their security program. You will possess a fanatical devotion to customer service, business quality, and data security. Additionally, the Senior role provides support to our management and executive team in the form of training; mentoring; creation of documentation, policies and procedures; and analysis of work flows efficiencies in the department.

Moderate travel optional (to clients in geographical area)

DESCRIPTION

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Security & Investigations
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Consultative Approaches
  • Mentorship
  • Adaptability
  • Creativity
  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving

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