Offer summary

Qualifications:

Basic technical knowledge of healthcare or related systems., Excellent communication skills for customer support., Ability to handle support tickets and troubleshoot issues., Educational background in healthcare, information technology, or related fields..

Key responsibilities:

Provide first-line support to customers via phone, email, and chat.

Handle support tickets and prioritize requests.

Configure customer environments and inform customers about product features.

Collaborate with cross-functional teams to resolve technical issues.

Job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of worldclass healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

As a Technical Advisor, you will contribute to the satisfaction and retention of our customer base. You will act as a coach to our user base, supporting them after the implementation period, answering their questions and guiding them on the optimal use of our products.

Youll develop product knowledge and collaborate with Senior Technical Advisors, the implementation team and the quality assurance department. You can expect an onboarding program and continuous product training in this position.

Your daily life

In your day to day, you will be led to:

Act as first line support for our customers via phone, email and chat ensuring their issues are resolved quickly and professionally;
Handle level 1 and 2 support tickets;
Prioritize support requests and enhancement requests;
Configure customer environments;
Inform customers about product features and best practices to optimize their experience;
Work closely with the various crossfunctional teams to handle and resolve technical issues quickly.