Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide highquality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and inperson care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com .

The ideal candidate has a passion for process, for crossteam collaboration, and is very detail oriented. You should be able to identify potential roadblocks, and proactively work to mitigate challenges by looping in the right SMEs and operational owners. You should be able to creatively problem solve, and also be a connection point between many different clinical services. You should be comfortable taking ownership of a complex problem and have a desire to proactively collaborate with leadership. You will develop a deep understanding of how our business operates, and identify ways we can improve. This role is an individual contributor.

Adding horsepower to the strategy and operations of our clinical teams. Supporting new program development, service line transformation, and broad project management.

Responsibilities
Manage crossfunctional projects: Develop detailed project plans, including timelines and resource allocation. Identify project milestones and KPIs. Assign tasks and responsibilities to team members. Ensure alignment between stakeholders and project objectives. Own experiments, reporting and miscellaneous tasks that fall out of the scope of other program leaders.
Anticipate program risks and build mitigation plans: Develop and implement risk mitigation strategies. Identify potential risks and assess their impact on the project
Coordinate with crossfunctional stakeholders: Regularly report on status to stakeholders, be the primary POC for other organizations needing clinical input
Lead change management across the clinical organization: Lead the implementation strategy and operations implementation of large operational changes across the clinical services.
Example projects:
Manage OKR process and ensure we’re reporting on them quarterly
Project manage new service launches by ensuring all work streams are being completed in a timely manner, and we’re anticipating blocks
Lead the operational transition of our navigation team to a new EHR
Own change management for the clinical service lines. Be the right hand of our clinical leaders as they implement change in their organizations while they also manage the day to day of the team (e.g., implementing attendance policies, or improve the ways we educate and upskill our team)
Be the project owner for smaller crossclinical projects (e.g, testing out enrollment tactics in our new programs, reviewing clinical NPS surveys and leading the next steps, identifying KPIs for each team, etc.)

Required Qualifications:
At least 5 years experience in a fastgrowing business managing crossfunctional projects
Healthcare experience preferred
Bachelor’s degree required
Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment
Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
Excellent oral and written communications skills
Excellent interpersonal and problemsolving skills
Comfort with data analysis (Looker preferred)
Proficiency with AI productivity tools (e.g., ChatGPT) to enhance efficiency, streamline workflows, and accelerate deliverables

PhysicalCognitive Requirements:
Ability to remain seated in a stationary position for prolonged periods.
Requires eyehand coordination and manual dexterity sufficient to operate keyboard, computer and other officerelated equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.
Occasional travel required

About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide highquality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and inperson care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com .
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Clinical Strategy and Operations Manager

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