Customer Onboarding Director

We are hiring a Customer Onboarding Director based in Utah or New York.

Runa is pioneering a firstofitskind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of todays lowvolume, highvelocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and disbursements often incurring costs of up to 50% per transaction and subjecting recipients to lengthy delays.

Runa transforms this landscape by providing a new digital payments infrastructure that empowers businesses to send digital money instantly and costfree to anyone, anywhere. The Runa API empowers thousands of businesses to make payments to 5 billion+ consumers in 190+ countries instantly to cards, wallets, bank accounts and gift cards. Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers.

The Role

As the Customer Onboarding Director, you will lead the strategy, design, and execution of a worldclass onboarding and launch experience for new customers, ensuring they achieve value quickly and consistently at scale. Sitting at the critical intersection of sales, customer success, product, and engineering, you will own the endtoend onboarding journey building reliable, efficient, and repeatable processes that accelerate adoption and deliver measurable business impact.

You will drive crossfunctional initiatives that enhance timetovalue, streamline operations, and support highvolume growth. With a strong foundation in operational excellence, technical fluency, and program leadership, you will continuously optimize onboarding frameworks to meet evolving customer and business needs. Your ability to navigate complexity, manage stakeholders, and deliver at scale will ensure our customers are set up for longterm success from day one.

What Excites You

• Taking full ownership of onboarding strategy, where you can shape scalable frameworks that deliver fast, meaningful value to customers from day one.

• Crossfunctional collaboration, bringing Sales, Customer Success, Product, and Engineering together to deliver seamless customer launches.

• Tackling operational and delivery challenges with a structured, solutionsoriented mindset, especially when navigating highvalue or complex customer engagements.

• Leveraging data and metrics not just to measure success, but to uncover insights, influence stakeholders, and continuously evolve the onboarding experience.

• Designing onboarding journeys that feel intentional, efficient, and customercentric where every touchpoint reinforces trust and drives longterm adoption.

• What Excites Us

  • The ability to blend strategic vision with handson execution, crafting a longterm onboarding roadmap while making realtime improvements that scale.

  • Experience leading crossfunctional programs, aligning diverse teams behind shared onboarding goals and driving accountability at every stage.

  • A customerfirst perspective, always advocating for their experience and using their feedback to inform better design, delivery, and outcomes.

  • A deep understanding of onboarding process design, paired with the foresight to introduce tooling and automation that increase efficiency and reduce friction.

  • Your comfort with data as both a compass and a catalyst, defining success metrics, sharing insights with senior stakeholders, and influencing product and GTM strategy

  • Even if you do not meet all of the above requirements but still think you would be a good fit for the role we would still encourage you to apply.

    What’s in it for you

    🌴 25 days holiday + government holidays

    📚L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 L&D days per year

    💙 401K

    🚀 Participation in the Employee Options pool giving you ownership in Runa

    🚑 Cigna Healthcare and Guardian Dental Cover, plus Vision Care, Life Insurance and a range of other health and wellness benefits sponsored by Sequoia One

    🔋 Runa Reset Days Runa closes on the first Friday of each quarter for a welldeserved, Reset Day

    ☀️ Summer Hours In the month of August, we log off at 3pm on Fridays.

    👶 Enhanced parental leave for all new parents, up to 16 weeks full pay

    Want to learn more about life at Runa and our hiring process? Visit our Candidate Hub: https:runahq.notion.siterunacandidatehub

    Diversity and Inclusion

    We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.