Spanish Speaking Ecommerce Support Specialist

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking ECommerce Support Specialist. This position presents a fantastic opportunity for individuals who possess a passion for ecommerce and are fluent in Spanish. You will be instrumental in delivering an exemplary online shopping experience for our Spanishspeaking customers, helping to meet their needs and inquiries with professionalism and efficiency.

Responsibilities

• Deliver superior support to Spanishspeaking customers via email, chat, and phone inquiries.
• Assist customers with inquiries related to product details, order status, returns, and payment procedures.
• Effectively resolve customer complaints and issues promptly and professionally.
• Accurately and efficiently manage and process customer orders.
• Stay updated on product changes, promotions, and company guidelines.
• Collaborate with various teams to enhance customer service and experience.
• Maintain accurate records of customer interactions in the CRM system for effective followup.

• Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer service or ecommerce roles is preferred.
  • Strong passion for ecommerce and awareness of online shopping trends.
  • Exceptional communication skills with a focus on delivering outstanding customer service.
  • Knowledge of customer support software and CRM systems is a plus.
  • Ability to work independently while managing inquiries in a dynamic environment.
  • Strong analytical skills and attention to detail.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...