Italian Speaking Ecommerce Support Specialist

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking ECommerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about ecommerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italianspeaking customers, addressing their needs and inquiries with expertise and care.

Responsibilities

• Provide outstanding support to Italianspeaking customers through email, chat, and phone inquiries.
• Assist customers with questions about product information, order status, returns, and payment processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and process customer orders accurately and efficiently.
• Stay informed about the latest product updates, promotions, and company policies.
• Collaborate with crossfunctional teams to improve customer experience and service delivery.
• Document customer interactions accurately in the CRM system for effective tracking and followup.

• Requirements

  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer support or ecommerce roles is highly desirable.
  • Strong interest in ecommerce and knowledge of online shopping trends.
  • Excellent communication skills with a commitment to providing exceptional customer service.
  • Familiarity with customer service software and CRM applications.
  • Ability to work independently and manage inquiries in a fastpaced environment.
  • Strong problemsolving skills and attention to detail.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...