Offer summary

Qualifications:

Fluent in German and English (C1 level, written and spoken)., Previous experience in Customer Service or Marketing., Hands-on experience in communicating with and following up on leads., Strong attention to detail and organizational skills..

Key responsibilities:

Contact submitted leads to confirm their interest.

Forward qualified inquiries to the appropriate retailer.

Update and categorize leads accurately in the system.

Work securely with customers' sensitive information.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What You Will Do:

Contacting submitted leads to confirm their interest

Forwarding qualified inquiries to the appropriate retailer

Accurately update and categorize leads in the system

Securely work with customers’ sensitive information

Apply the latest and greatest customer happiness practices

Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

Fluent German and English (C1 written and spoken for both languages is a must)

Previous experience in Customer Service or Marketing

Handson experience communicating with and following up on leads

Attentive to details

Strong administrative and organizational skills

Positive and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:
Previous experience working with a luxury brand
Benefits and Perks:

Fixed schedule: 5 days per week, 4 PM – 12 AM CET

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Worklife balance

Responsive management interested in your growth and longlasting cooperation

Greenhouse conditions for selfdevelopment

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we?
SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.