(fluent English) Technical Support Engineer (remote, global)

We are looking for a proactive and tech-savvy Technical Support Engineerfor for one of our B2B clients. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to understand client business needs and deliver compelling product presentations;
• Develop and lead client training sessions to ensure strong adoption and effective product usage;
• Troubleshoot technical issues, including API requests, data flows, and integrations;
• Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
• Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
• Collaborate with product and engineering teams to resolve complex technical challenges;
• Build strong, long-lasting relationships with customers through clear and proactive communication.

What you need to succeed in this role:

• 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
• Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
• Strong technical mindset with the ability to understand systems, APIs, and data flows;
• Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
• Excellent communication and presentation skills;
• Customer-oriented, responsible, and solution-driven attitude;
• Fluent English (both written and spoken).

Main Requirements & Must-Have Skills:

• Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work;
• API & data enthusiast — familiarity with APIs, JSON, HTTP, and debugging is a plus
  Customer-first mindset — you can clearly explain technical concepts to non-technical users;
• Strong communicator — confident, clear, and empathetic in interactions;
• Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment;
• Availability to work Monday–Friday with flexibility to support customer business hours when needed.

Responsibilities:

As a Technical Support Engineer, you’ll play a key role in ensuring customers successfully use our product and APIs:

• Become a product expert and deeply understand our technology;
• Diagnose and resolve technical issues efficiently;
• Support and guide customers with best practices and clear documentation;
• Collaborate cross-functionally to improve product and customer experience;
• Identify recurring issues and contribute to continuous improvement;
• Build trust-based, long-term customer relationships.

Will be a plus:

• Experience with Python, Postman, or SQL;
• Experience with tools like Zendesk, Monday, HubSpot; 
• Background in SaaS, cybersecurity, or data-driven products;
• Previous experience in technical support or customer-facing roles.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3);
• Fully remote work opportunity;
• Inclusive and international environment;
• Compensation in USD;
• Supportive management focused on your growth and long-term collaboration.