Health Advocate Concierge, Customer Service (Starting Pay $24hour)

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purposedriven company that will invest in your professional development.

Job Summary

Responsible For An Integrated Member Experience. Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims. Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written. The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others. They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist.

Required Job Qualifications:
* Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of conciergeoriented customer service experience
* Experience emphasizing plan of care, assisting customers to select innetwork providers, and train customers on tools.
* Knowledge of medical terminology.
* Experience building trust and providing concierge level of service.
* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
* Attention to detail and strong documentation skills.
* Web and PC proficiency.

Preferred Job Qualifications:
* Associate degree in Health Science or Health Studies or Bachelor’s degree.
* Knowledge of HCSC customer service systems, processes, and products of the operational area.
* 3 years of conciergeoriented customer service experience in an insurance environment.
* Clinical or social work expertise.
* Experience in coordinating medical services.
* Knowledge with health benefit plans and the insurance industry.

This role will start in our Marshall, TX office, however, does have the possibility of a flex schedule after 612 months which is 1 week in office, 2 weeks work from home after training and based on performance. The schedule can fall within Monday Friday 8am6pm CST and is based on business needs.

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https:careers.hcsc.comtotalrewards.

The compensation offered will vary depending on your jobrelated skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$18.10 $37.10