Customer Service Representative (Germanspeaking) Streaming Service

Job Title:

Customer Service Representative (Germanspeaking) Streaming Service

Job Description

Experience the power of a gamechanging career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help wellknown brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as Worlds Best Workplaces, “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cuttingedge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Advisor, you will:

• Assist viewers through phone andor chat regarding their inquiries
• Provide account and application support to viewers namely about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and realtime answers to viewers’ inquiries
• Contribute to creating brand engagement for our Client

• Your qualifications

  Concentrix is a great match if you:

  • Are native or proficient in German (C2) and fluent in English (B2)
  • Are passionate about the entertainment and media industry
  • Demonstrate excellent communication skills coupled with empathy and team spirit
  • Are familiar with digital streaming services and devices
  • Have a positive and cando attitude

  • If you feel you don’t check every box, we still encourage you to apply. Well do our best to match you with the right job, whether it’s this or another role.

    What’s in it for you

    In this role, we offer benefits that help you support your unique lifestyle:

    • Fulltime with indefinite contracts (negotiable depending on your experience and our clients needs)
    • Competitive salary and performance bonus
    • Remote work in Portugal
    • Bringafriend (referral) bonus opportunities
    • Full paid training on the company and the project youll be working on
    • Career development programs, specialized courses, and language classes

    • Experience the best version of you!

      If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ gamechangers around the globe call Concentrix their “employer of choice.”

      Concentrix is an equalopportunity employer

      Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

      Eligibility to work

      In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

      Location:

      PRT Work From Home Direct

      Language Requirements:

      German (Required)

      Time Type:

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