Swedish Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Airline Customer Service Agent. This position is ideal for individuals who are enthusiastic about travel and enjoy providing topnotch customer support to Swedishspeaking passengers with their airline inquiries.

Responsibilities

• Deliver exceptional customer service to Swedishspeaking clients through phone, email, and chat interactions.
• Assist customers with flight bookings, inquiries, cancellations, and changes.
• Resolve passenger issues and complaints with professionalism and efficiency.
• Stay informed about the airlines services and policies to offer accurate information.
• Maintain and update customer interaction records in the CRM system.
• Collaborate with team members and other departments to provide comprehensive support.
• Engage in ongoing training and development to enhance customer service skills and product knowledge.

• Requirements

  • Fluency in Swedish and English, with strong verbal and written communication abilities.
  • Previous experience in customer service, ideally within the airline or travel sector.
  • Excellent interpersonal skills with the ability to handle customer inquiries effectively.
  • Strong troubleshooting and problemsolving capabilities.
  • Familiarity with customer service software and proficient in Microsoft Office.
  • Detailoriented and able to manage multiple tasks in a fastpaced environment.
  • A genuine interest in travel and helping customers enhance their travel experience.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...