Client Support Representative

TapMango is looking for our next Client Support Representative to provide first class customer service and technical support to our merchants!

What Youll be Doing

• Respond to, manage, and resolve support requests via live chat, email, and phone channels
• Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs
• Provide prompt, friendly, and overall awesome service across all customer interactions
• Coordinate incoming requests with the Sales and Success teams to ensure client needs are met
• Support administrative tasks regarding billing transactions, shipment processes, hardware setups and potential merchant design work
• Identify opportunities during service interactions to actively share platform best practices to stimulate product adoption + ROI
• Identify and escalate defects to development in accordance with established escalation process
• Maintain high level of product and internal process knowledge
• Participate in and lead additional projects as required

• What You Bring

  • Keen interest in technology
  • Experience providing exceptional customer servicetechnical support
  • Excellent written and oral communication skills
  • Superior customer service skills and a genuine enthusiasm for helping others
  • Strong computer skills with the ability to learn new software quickly
  • Experience working in a fastpaced environment
  • Detailoriented approach with the ability to juggle multiple tasks simultaneously
  • Positive attitude and diligent work ethic
  • Ability to work well independently with minimal supervision
  • Self motivated individual who has a high level of autonomy and the ability to effectively apply discretion in a remote work environment.
  • Ability to work effectively and comfortably from a remote workplace, including having access to a a reliable and secure internet connection

  • * Requires availability for all shifts on a rotating basis: MondayFriday 10am6pm EST, MondayFriday 1pm9pm EST, TuesdaySaturday 10am6pm EST. Shift rotation or schedule are subject to change in the future.

    About TapMango

    At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We’re currently powering thousands of merchants across Canada, the US and Europe, and we have just begun! Our mission is to empower businesses to do 3 things; retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer facing technology, easytouse merchant tools, and automation algorithms, all aimed to enhance the customer experience.

    Why Join our Team?

    Our platform is truly a game changer in the small business arena and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay and lots more!

    What We Offer

    • Generous time off plan
    • • Fully remote work & support to assist with making your remote office space as comfortable as possible!
      • • Continuous virtual coaching and support
        • • Comprehensive health benefits
          • • Subsidized gym membership
            • • Wellness programs including a corporate Headspace and Lumino accounts
              • • Performance recognition
                • • Professional development program
                  • • Growth opportunities (we really mean it!)

                    • TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.