Supervisor Maintenance Services Mobile Torque by Ryder

Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to Maintenance Specialists, productivity tracking and optimization, shift and shop meetings, and work order review and approval Perform equipment inspections Ensure regular communication with our leaders and facilitate needed resources to meet objectives Ensures all warranty policies and procedures are executed

Labor Management Recruit and hire MSs to provide quality service to our external customers Ensure all technicians are onboarded effectively. Provides management, training and development of all personnel assigned Responsible for Performance Management of all assigned personnel Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Customer Management: Monitor interactions with our customers and maintenance specialists to ensure delivery of promised services to maximize satisfaction for our customers Responsible for delivering customer uptime through the effective scheduling of maintenance specialists as well as the consistent monitoring of MS workflow and productivity

Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets Responsible for the optimization of net maintenance cost per unit Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation reporting of rebillable activity Responsible for the Warranty process and maximizing Warranty recovery in the shop Ensure data integrity in the system of record Responsible for biannual inventory audits of all locations under footprint

Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on nonPM work Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center Maintain controlvisibility over work completed by the MS’s to ensure proper root cause diagnosis by technicians and that the yield on all partscomponents is optimized Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs Accountable for maintenance of all relevant documentation required to meet andor exceed local, state, federal, as well as customer requirements Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives Ensure Cleanliness and quality of repair for all maintained vehicles Comply with Safety, State, and EPA regulations and requirements Conduct monthly safety meetings and training remotely to consistently reinforce Ryder’s commitment to safety