Spanish Bilingual Remote Customer Service Representative

Job Details

Job Location: Johns Creek, GA Johns Creek, GA

Position Type: Full Time

Salary Range: $17.00 $18.50 Hourly

Job Category: Customer Service

Spanish Bilingual Remote Customer Service Representative

Its truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and selfdriven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, youll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest statebased marketplace footprint, and our consumerfriendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates awardwinning cloudbased enrollment tools that serve statebased exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

FulltimeSeasonal

· $17.00hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3week Training period
• Minimum Internet Speed of 35 mbs with ethernet
• CableFiber Broadband Internet with a hardwired ethernet connection is required
• NOT compatible with mobile internet service providers andor satellites.
• NOT compatible with WiFi internet access or WiFi adaptersextenders
  (For example, TMobile is not compatible with our internal systems)

• Qualifications

  
  

  Essential Responsibilities

  • InboundOutbound Calls

  • • Deliver the highest level of customer service experience consistently

    • • Manage customer accounts and provide technical support

      • • Application Data Entry

        • • Online chat inquiries as assigned

          • • Interpret and follow defined procedures and policies

            • • Creative problemsolving skills

              • • Flexibility and adaptability to changing projects and updates

                • • Time and task management (multitasking and task prioritization)

                  • • Extensive selfstudy, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

                    • • Adhere to regulated guidelines for communications via all channels

                      • Qualifications

                        • Moderate to Advanced computer skills

                        • • High level of comfort learning new technology

                          • • High level of professionalism

                            • • Excellent verbal and written communication skills

                              • • Comfortable working from home

                                • • Selfmotivated and successdriven

                                  • What We Offer

                                    • Paid Training

                                    • • FullTime, Seasonal role

                                      • • Performance and attendancebased incentives, in addition to the base pay

                                        • • The convenience of working from home

                                          • • Collaborative and supportive team environment

                                            • • 401K Match

                                              • • Individual Coverage HRA (ICHRA)

                                                • • Paid time off (PTO)

                                                  • Preferred Experience (not required)

                                                    • Previous experience in customer support or technical support role

                                                    • • Previous experience with Group andor Individual health insurance, or the Affordable Care Act

                                                      • • Previous experience in a Call Center

                                                        • • Familiarity with CRM systems and practices

                                                          • • Spanish Bilingual, a plus