Offer summary

Qualifications:

Post-secondary education in healthcare or a related field., At least 5 years of experience in long-term and post-acute care settings providing consulting services., Experience with PointClickCare or similar applications in market settings., Strong communication skills and ability to work independently..

Key responsibilities:

Act as a trusted advisor to strategic customers and understand their challenges.

Lead analysis of customer processes and provide strategic recommendations.

Collaborate with product management on solution design and validation.

Mentor and support team members to achieve their full potential.

Job description

As part of the Solutions Architecture team, the Senior Solutions Consultant will provide subject matter expertise that directly supports PointClickCares strategic objectives in the market. As a custodian of best practices, the Senior Solutions Consultant provides current state process assessments, opportunity assessments and strategic technology insights that are inline with supporting customers to market best practice processes. The Senior Solution Consultant will be diligent, customer centric, agile, transparent and a strong communicator. This individual will build relationships with strategic customers and internal teams to become the trusted advisor on how to leverage product development, process improvement, align people and leverage tools to achieve desired business goals. The successful candidate will lead an indepth analysis of the customers’ existing business or clinical processes and provide recommendations to crossfunctional teams to support our goals in the market. The Senior Solutions Consultant will be a change agent for our internal transformation to a customer centric process and approach for engagements. The applicant should expect up to 50% required on site travel to customer and company sites.

Key Responsibilities
Drives customercentricity and continuous improvement crossfunctionally by actively prioritizing customer needs and continuously iterating to enhance their experience
Acts as trusted advisor to strategic customers; understanding their unique challenges and demonstrating how solutions deliver measurable value; capturing feedback to inform product development and planning
Collaborates with Product Management on solution business case, solutionUX design, development partnersearly adopters, prioritization of customer feedback, and solution validation. Lead a team of individual contributors, mentor, guide and support them (dotted line, not direct reporting relationship)
Coach and mentor team members to help them reach their full potential.
Lead by example and create an inspiring team environment with an open and inclusive culture.
Set clear team goals and expectations and monitor progress towards achieving them.
Encourage open and timely communication within the team and with other departments.
Provide daytoday direction to a team of support or entrylevel employees. Act as an organizationlevel lead for projects.
Serve as a champion for the team, reinforcing processes, and ensuring that the team is prepared and ready to attend all training sessions.
Understand customer organizational change management needs, with ability to assess organizational readiness for recommendations. Consult with our sales team and customer success managers to ensure ongoing customer success
Develops and executes marketspecific programs that showcase the benefits of our solutions, using data to demonstrate value; Establishes and owns the definition of best practices and centers of excellence

Minimum Qualifications
Postsecondary education in healthcare or regulated health professional designation preferred
5+ years, in long term and postacute care setting providing consulting services for clinical,financial andor business developmentmarketing departments
Experience implementing or using the PointClickCare or other applications in market settings
Selfstarter, able to work independently, prioritize to deliver on time, adapt priorities and a flexible approach to sharing client insights

Preferred Qualifications
Masters degree
Experience in a software support and consulting environment
Demonstrate change agent qualities for customercentric approach to engagements. Mentor staff with less experience.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,000 $160,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by jobrelated skills and knowledge, relevant experience including professional and lived experience, andor work location. Your recruiter can share more information about our total rewards package during the hiring process.