Customer Service Representative

Company Description ELGA Lab Water, a division of Veolia Water Tech, is currently seeking a Customer Service Representative. Veolia Water Tech. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. With over 218,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia Water Tech. helps to develop access to resources, preserve available resources, and to replenish them. For over 80 years, ELGA Lab Water has been the acknowledged specialist in water purification for laboratories worldwide. The ELGA Labwater brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.

• Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billing
• Respond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concerns
• Navigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processing
• Manage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and procedures
• Execute payment processing tasks, including customer credit card transactions, with utmost care and confidentiality
• Maintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleagues
• Provide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication

Required Qualifications:

• Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a manufacturing or distributor setting
• Demonstrated ability to work under pressure while maintaining high attention to detail
• Proficiency in Google Suite and general computer operations
• Superior organizational and time management skills
• Exceptional verbal and written communication abilities
• Proven capacity to multi-task and manage shifting priorities effectively
• Strong teamwork skills and professional demeanor
• Demonstrated honesty, assertiveness, and systematic approach to work

Preferred Qualifications:

• Associate's degree
• Experience in ISO certified standard operating procedures
• Advanced problem-resolution and critical-thinking skills
• Proven track record of resolving customer complaints and conflicts with patience and professionalism

The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fast-paced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.

Elga Labwater a division of Veolia Water Tech. offers you a competitive compensation and benefits package, along with a dynamic work environment. We offer challenging projects and training to ensure your success.The position is located at ELGA LabWater North America headquarters in the Woodridge Illinois.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.