NEWBORN ACCOUNT DEVELOPMENT MANAGER

Company Requirements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform high quality work within deadlines without direct supervision
• To work remotely to stay connected with the team via Microsoft Teams.
• Interact professionally with other employees, clients, and vendors.
• Work independently while understanding the need to communicate and coordinate work efforts with other employees.

Responsibilities/Duties/Functions/Tasks

Delivering exceptional customer satisfaction. Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.

• Building and maintaining strong, long-lasting client relationships.
• Manage our largest clients and provide routine account reviews.
• Manage assigned accounts and stakeholder hierarchy.
• Ensure CRM is up to date with all clinical and laboratory stakeholders.
• Schedule introductory calls with leaders and new leadership as they update internally.
• Ensure complete understanding of service offerings and that clients are aware/up to date with full catalog of testing available.
• Identify missing gaps of support/resources for each account.
• Assist with challenging client requests or issue escalations as needed.
• Stay abreast of changes in the marketplace impacting customers.
• Calling on hospital staff including Directors of OB, Directors of Women’s, Directors of Mother baby, Laboratory Directors, Senior level hospital administrators, etc.
• Building and maintaining strong, long-lasting customer relationships with multiple stakeholders within the hospital/health system.
• Leverage relationships to turn a current customer into a referral / reference source.
• Use Salesforce CRM to log all detailed activities and communications.
• Collaborate with the Newborn sales team to improve customer satisfaction and retention.
• Complete all administrative tasks thoroughly and promptly.
• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Participate with business development team in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.
• Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
• Assist with contract renewals.
• Providing on-going account specific analysis for the team.
• Identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. turnaround time, utilization, uniform pricing, etc.)
• Deliver presentation to hospital groups as needed to grow the book of business.
• Conduct hospital in-service training on an as needed basis.
• Assist with hosting and moderating webinars.
• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
• All other duties as assigned by Newborn Sales Manager.

Education

• Bachelor’s Degree with business related degree (e.g., administration, management, etc.)

Knowledge

• 3+ years of B2B sales experience
• Knowledge of healthcare industry
• Microsoft Office skills (intermediate to advanced Excel skills)
• Experience using a CRM

Special Position Requirements

• The candidate must possess a professional image.
• Ability to stand for prolong periods of time during conferences.
• Ability to develop and sustain strong customer relationships, strong planning, and organizational skills.
• Excellent oral and written communication and presentation skills.
• Candidate must have a valid driver’s license. A motor vehicle record in good standing.
• Must be able to travel nationwide to hospitals and conferences on an as needed basis.
• Must be able to setup and work exhibit booths for conferences that occasionally extend throughout the weekend.
• Must be able to occasionally execute back-to-back conferences that may require multiple weeks on the road during busy seasons.
• Must be able to secure and execute travel and lodging plans for hotel, air, rental car, shared ride, and taxi using personal credit card for reimbursement.
• Maintain required hospital healthcare vendor credentialing immunizations up to date for onsite visits as applicable.
• Ability to travel to local/national conferences or client sites (50% travel).
• Valid drivers license with acceptable MVR results

What We Offer:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off

USDTL is an equal opportunity and everify employer along with a drug free workplace

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.