Customer Activation Manager | Strategic Enterprise
Offer summary
Qualifications:
Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization., Experience managing strategic enterprise customer relationships with multiple stakeholders., Strong project management and time management skills for complex technology transformation projects., Excellent communication skills to understand customer needs and manage expectations..Key responsibilities:
- Project manage the implementation and onboarding of new customers.
- Coordinate successful platform launches with cross-functional teams.
- Act as a strategic consultant to guide customers through Ramp setup and best practices.
- Assist customers with change management and conduct custom trainings.
Job description
About RampRamp is a financial operations platform designed to save companies time and money. Our allinone solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with builtin intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from familyowned farms to ecommerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastestgrowing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the RoleCustomer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s activation methodology for our most strategic customers, which fuels our growth.
What You’ll DoProject manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across toptier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a highvalue initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, followup, crossfunctional collaboration, and proactive outreach
What Youll Need
Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across toptier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a highvalue initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, followup, crossfunctional collaboration, and proactive outreach
What Youll Need
Required profile
Experience
Other Skills
- Consulting
- Communication
- Adaptability
- Problem Solving
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