Account Manager

Overview

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients’ trusted strategic partner — staying ahead of the curve and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy and we seek the same qualities in our leaders. As a fast-growing, senior team, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our clients' industries, and have fun along the way.

As an Account Manager you will work hand in hand with clients and internal project teams to cultivate and strengthen relationships by providing outstanding agency service and effective project management. You’ll touch multiple accounts, partner closely with provide support and strategic guidance, recommend compelling marketing solutions, and help ensure flawless implementation and delivery. You’ll also be a part of our broader agency growth, contributing to business and process development.

What You’ll Do

• Provide support across multiple accounts by stewarding projects internally and externally, ensuring a successful execution and delivery on numerous fast-paced projects.

• Act as a supporting point of contact for clients, responding promptly and communicating proactively to ensure their needs are met.

• Drive project management across projects by managing timelines, team deliverables, budgets, and staffing plans, while proactively addressing any issues that arise.

• Manage cross-functional project teams to deliver high-quality assets and deliverables.

• Establish strong relationships and an in-depth understanding of our clients and their industries, client competitors' strategies, and market conditions, and leverage this understanding to guide the internal teams' efforts in collaboration with clients.

• Support the team with quality control by reviewing all assets before sharing with client and/or partners to ensure they meet brand standards, client expectations, and quality benchmarks. Always maintaining a high standard of excellence in all deliverables.

• Support in business development, seeking out new opportunities and areas for organic growth with your accounts, while also having involvement in developing proposals and new business pitches.

• Become a specialist in our clients’ Legal and Regulatory review processes, ensuring clean submissions with previous learnings applied.

• Contribute to agency best practice codification including process development and improvement.

What You’ll Bring

• You have 5+ years of experience in a similar agency account and project management role, with a proven track record of collaborating across multidisciplinary teams, .

• You're a natural guide, driving and inspiring internal teams to successfully deliver multiple high-value, fast-paced projects. Externally, you guide and support your clients, ensuring their goals are met with excellence and efficiency.

• You have demonstrated the ability to develop, grow, and extend meaningful client relationships.

• You enjoy contributing to business development.

• You have concise written and verbal communication skills across all mediums, internally and externally.

• You’re excited about growing new skill sets and leading new types of projects.

• You’re self-motivated, positive attitude and collaborative nature, with the ability to adapt to new situations, think on your feet, and communicate openly and proactively with those around you.

• You’re comfortable working in a fluid environment utilizing soft skills: listening, collaborating, negotiating, and decision-making.

• You’re a collaborative, team player with an entrepreneurial, proactive approach to problem solving.

Interviewing at FWD People

We believe in transparency and respect for your time. Our hiring process is designed to be open, fair, and as straightforward as possible, giving you a clear picture of what to expect while also giving us a chance to get to know you. Here’s how it works:

1. Initial Conversation: A friendly chat to learn about your background, goals, and what excites you about this opportunity (and in general).

2. In-Depth Interview: A deeper discussion about your skills, experiences, and how you envision contributing to our team.

3. Take-Home Task: A real-world assignment (designed to take no more than 2-3 hours) that allows you to demonstrate your abilities in a practical way.

4. Final Interview: An onsite conversation with some additional folks on our team and leadership to explore how your unique talents align with our mission and values.

We know that interviewing can sometimes feel overwhelming, which is why we’re committed to keeping the process clear and communicative every step of the way. We’re excited to learn more about you and appreciate you taking the time to get to know us!

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you’ll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Benefits & Comp

At FWD, we believe in supporting our team both personally and professionally. We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role is $90,000-$110,000. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule.