Account Manager, Clinical Solutions

extra holidays - fully flexible
Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 2+ years of successful account management or sales experience., Experience selling technology-based products to hospitals or health systems preferred., Proficient in CRM systems like Salesforce and Microsoft Office tools., Strong communication, organizational, and analytical skills, with a customer-focused mindset..

Key responsibilities:

  • Build and maintain long-term relationships with key stakeholders.
  • Achieve revenue targets by creating demand for products.
  • Negotiate contracts and pricing to ensure mutual benefit.
  • Collaborate with internal teams to support customer satisfaction and product knowledge.

Elsevier logo
Elsevier XLarge https://www.elsevier.com
5001 - 10000 Employees
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Job description

Account Manager, Clinical Solutions

Do you enjoy building successful customer relationships?

Would you like to deliver a sales strategy that creates growth?

About the Team

Elsevier is the leading provider of medical information in the world providing over 25% of the world’s clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidencebased content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction – optimizing care delivery, the patient experience, and financial outcomes.

About the Role

As an Account Manager, you will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction of our products, providing analysis of usage and metrics, identifying issues, developing strategies to mitigate issues, escalating appropriately and collaborating with Sales Executives and Representatives assigned to the account. In this role, you will build and manage relationships to identify opportunities for sales of new and additional Clinical Solutions products. You will be responsible for facilitating excellent customer support and valueadded services to ensure high retention and renewal rates of our customers.

Responsibilities

  • Building and maintaining effective longterm relationships and a high degree of satisfaction with key seniorlevel decision makers and influencers at assigned customer accounts which may include major strategic customers
  • Achieving and increasing revenue targets per account by creating demand for Elsevier’s products
  • Leading the negotiation of price and contract terms to ensure a winwin outcome for both Elsevier and the customer
  • Exercising independent judgement with minimal supervision to develop strategies focused on customer retention, risk mitigation strategies, and renewal maintenance and growth
  • Identifying key contacts and decision makers within customer organizations to develop and maintain relationships, understand their key priorities and drive value for our customers via frequent Health Checks and Business Reviews
  • Collecting and entering all customer information, accurately into assigned systems to provide accurate reporting and forecasting of renewals and assure all compliance procedures are followed
  • Serving as the main point of contact between potential customers and Elsevier.
  • Advising and provide subject matter expertise on Clinical Solutions products based on the needs of key stakeholders
  • Collaborating with all internal stakeholders (e.g., legal, sales operations, finance, credit control, commercial and product) and crossfunctional teams in support of customer satisfaction
  • Developing and maintaining proficient level of knowledge on commercially available Elsevier products
  • Performing effective product demonstrations remotely to promote, drive, and deliver on product strategies
  • Monitoring and educating yourself on any changes in products andor services as well as market trends for assigned accounts
  • Supporting the training of new team members as needed and providing input on progress to employee’s manager,
    • Requirements

      • Have a minimum 2+ years of successful Account Management andor Sales experience with a proven track record
      • Experience selling a technologybased product to hospitals or health systems preferred.
      • Experience in field SalesAccount Management, cold calling, or inside account management experience with a proven track record
      • Adept at using CRM SalesForce.com + Microsoft BackOffice systems (Excel, Word, PowerPoint, Outlook, Teams)
      • Able to think strategically and possess leadership skills
      • Able to thrive in a fastpaced, deadlinedriven environment
      • Are detail oriented, a logical thinker, and a good listener
      • Enjoy collaborating with teams to learn, share knowledge, design a strategy to solve problems and implement solutions
      • Are Selfmotivated with a keen desire to learn, improve industry knowledge, and share insights with customers
      • Have a natural ability to build and maintain relationships with stakeholders and customers across the organization
      • Able to use analytical skills to recognize potential sales obstacles and recommend solutions
      • Are highly organized, with strong attention to detail and followthrough
      • Have excellent presentation, communication, organizational, and analytical skills, and a customerfocused mindset.
      • Able to travel overnight, generally up to 25% of the time or based upon the needs of the business and our customers

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Analytical Skills
  • Microsoft Excel
  • Microsoft PowerPoint
  • Virtual Teams
  • Microsoft Word
  • Microsoft Outlook
  • Collaboration
  • Communication
  • Organizational Skills
  • Detail Oriented
  • Self-Motivation
  • Problem Solving

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