Offer summary

Qualifications:

High school diploma or equivalent., At least 4 years of call center or client care management experience., Strong customer service skills with a professional phone manner., Computer literacy with the ability to navigate web-based systems..

Key responsibilities:

Lead and monitor staff performance to meet quality standards.

Provide real-time feedback and coaching to team members.

Manage work schedules to ensure adequate staffing.

Deliver exceptional customer service and participate in hiring and training.

Job description

Ethos Veterinary Health has an immediate opening for a fulltime Work from Home Service Center Supervisor for our location in Woburn, MA.

We are searching for people who can represent our mission, vision, and our core values. If you are looking to move from a job to a career, have a strong work ethic, and have a commitment to the highest level of client care, we want you to come to work with our team. You’re the voice of Ethos, and a strong relationship between our clients and their customers starts with you.

Our supervisors lead our teams to achieve the highest standards in customer service with an empathetic ear and a detailed eye.

Supervisors are responsible for:Develop, monitor, and analyze statistical measures of staff performance to meet production and quality standards.
Provide realtime feedback to employees on their performance so they can continue to grow and develop their expertise.
Prepare and assign work schedules, ensuring that staffing requirements are met.
Make realtime decisions necessary to deliver exceptional client service.
Maintain a thorough and current knowledge of each hospital and Service Centers functions, protocols, and procedures.
Creating learning opportunities with staff to enhance their effectiveness and expand their knowledge base about the veterinary industry.
Providing exceptional customer service in a professional, positive, and efficient manner on phones as needed.
Participating in the selection, hiring, training, and development of your staff.
This position requires scheduling flexibility: Shifts will include a combination of mornings, midday, and evening or shifts and will include a regular weekend shift and some holiday shifts.This position is nonexempt.

Job Requirements:A high school diploma, or equivalent, is required.
Must have 4 years of previous call centerClient Care management experience.
Experience in a medical or veterinary setting is desired.
High personal integrity, character, and a commitment to excellence
A passion for helping other people every day
Outstanding customer service skills with a pleasant, professional phone manner.
Savvy computer skills, which include the ability to navigate a webbased system and type while assisting callers, are required.
We are currently only able to accept applicants from the following states: AZ, CA, CO, CT, FL, HI, IA, ID, IL, IN, LA, MA, MI, MS, NC, NH, NY, OH, PA, SC, TN, TX, UT, VA, VT, WA, WI, WY

Get to Know Ethos Veterinary Health: Ethos Veterinary Health is a network of veterinary hospitals that provide 247 Emergency and Specialty Care. Our Service Center receives incoming calls for all our hospital locations. Service Center Liaisons have a tremendous responsibility and are relied on to ensure clients’ needs are met and issues are resolved in a timely and empathetic manner. You’re the voice of Ethos, and a strong relationship between our clients and their customers starts with you.

Why Join Ethos Veterinary Health? Every day, we strive to fulfill our mission by delivering exceptional client experiences. Simply put, we want to make lives better one interaction at a time. To achieve this, we need the very best people to join us. Ethos is a place where people work hard and create opportunities to challenge themselves and have fun.

Benefits as an Ethos Veterinary Health Employee:Compensation is based on experience and skill level.
Fulltime benefits include health insurance with an optional 100% employerpaid plan, dental and vision insurance, disability and life insurance, flexible spending accounts, a 401(k) plan, an Employee Assistance Program, Paid Time Off, and a Pet Health Discount.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.