Renewals Specialist | USA | Remote

The Opportunity: 

As a Renewals Specialist at Grafana Labs, you won’t just manage transactions—you’ll be a key player in shaping how we retain and grow our global customer base. Sitting at the intersection of Sales, Observability Architecture, and Engagement Management, you’ll be the go-to expert for all things renewals—tracking, forecasting, identifying risk, and ensuring seamless execution.

You’ll work closely with our account teams to drive renewal strategies forward, ensuring customers see continued value and are set up for long-term success. This role is critical to our customer lifecycle, especially during the final stages of a contract, where your work ensures continuity, satisfaction, and growth.

This is a high-impact opportunity to influence millions in revenue and help define what a modern, strategic renewals function looks like at a fast-growing company. You’ll not only drive key business metrics—on-time renewals, retention, and expanded contract terms—but also help build the foundation for a best-in-class renewals experience.

What You'll Be Doing:

• Be a key business partner to the Observability Architecture team, enthusiastically renewing our existing customer accounts, which could also include upgrading them to new pricing
• Own the forecasting of renewals for the business
• Manage a 2 quarter out renewal pipeline, partnering closely with the account team and providing a seamless experience to our customers
• Self-motivated to overachieve on weekly, monthly and quarterly targets (activity, renewal attainment).
• Work with the customer success scale team to develop pre-emptive campaigns as you notice commonalities in churn requests
• Collaborate with the account teams to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
• Maintain a high level of professionalism, empathy, curiosity
• Work with the team to enhance customer documentation and create internal enablement material

What Makes You a Great Fit:

• 2+ years of experience owning renewals or in a Customer Success, TAM or other role which influences the renewals process
• Solid business knowledge - curious and keen to learn 
• Strong numeracy skills
• We’re a startup so your job duties will be varied, complex, and will require strong judgment, collaboration, and leadership
• We are a remote first company so you should be comfortable and skilled at working remotely with an international team
• You will need first class written and verbal communication skills both to collaborate with a broad range our remote-first internal teams and with our worldwide customers 

In the United States, the OTE range for this role is $107,000- $129,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.