Technical Account Manager

About us

SearchStax is a leading cloudnative search platform enabling web teams to deliver powerful search in an easy, fast, and costeffective way. We are on a mission to make powerful search easy for enterprises across the globe. We are selffunded and profitable.

Our products are used by 600+ brandname customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize worklife balance and strive to promote an energizing and healthy environment.

Our Values

• Ownership

• Lead humbly

• Results focused

• Customer Obsession

• Embrace and drive change

• Innovation and continual Improvement

• About the Role

  At SearchStax, our Technical Account Managers (TAMs) play a critical role in driving success for our largest and most strategic customers. Acting as both solution advisor and customer advocate, TAMs partner deeply with clients to align SearchStax’s solutions with their broader business and technical objectives.

  This role goes far beyond issue resolution. Our TAMs engage in proactive discovery, build trusted relationships across technical and operational teams, and help customers architect and scale robust search solutions. From guiding best practices to addressing topics like performance, scalability, security, and recovery—TAMs serve as consultative partners, deeply embedded in each customer’s success journey.

  As a subject matter expert in SearchStax and the broader enterprise search ecosystem (including Solr), you’ll anticipate needs, identify opportunities, and deliver strategic value. You’ll be equally comfortable diving into technical conversations as you are aligning stakeholders and influencing decisions across an organization.

  This is a foundational, highimpact role as we scale. You’ll help shape what technical partnership looks like at SearchStax and have the opportunity to build the TAM function from the ground up. The ideal candidate brings a balance of technical depth, business acumen, and relationshipbuilding skills, along with the curiosity, resilience, and bias for action that define our startup culture.

  If you love solving real customer problems, thrive in fastpaced environments, and want to help shape the future of customer success at a growing company we’d love to meet you.

  If this sounds like you, let’s talk!

  What You Will Do

  • Collaborate with Account Executives to develop and execute retentiongrowth strategies within our existing strategic accounts

  • Serve as the technical point of contact for a portfolio of highvalue customers

  • Build strong relationships with technical leaders and devengineering teams

  • Lead discovery discussions and develop shared roadmaps aligned to customers business goals

  • Guide best practices on scaling, performance, architecture, recovery, and security

  • Proactively engage in customer planning sessions, implementations, and escalations

  • Partner crossfunctionally with Product, Sales, Support, and Engineering to advocate for customer needs

  • Translate complex technical issues into actionable recommendations

  • Help shape the TAM role, tools, and processes as a founding team member

  • What You Must Have

    Customer & Account Management Skills

    • Strategic mindset with the ability to guide longterm technical planning

    • Strong communication skills with the ability to simplify complex topics for varied audiences

    • Deep business acumen and ability to navigate enterprise organizations

    • Comfortable working crossfunctionally and influencing internal priorities

    • High ownership mentality proactive, accountable, and focused on outcomes

    • Startup DNA flexible, curious, scrappy, and energized by building from scratch

    • Minimum Qualifications (Knowledge, Skills, and Abilities)

      • 8+ years in a customerfacing technical role

      • 5+ years supporting enterprise deployments

      • Knowledge in cloud and web related technologies is required (Experience with Sitecore, Adobe or Acquia is a plus).

      • Proficient in cloud providers (Azure or AWS or GCP), networkingsecurity systemsprotocols and Linux systems are essential.

      • Familiarity with search platforms (Solr, Elasticsearch, Sitecore, Adobe, Acquia, etc.)

      • Working familiarity with a basic scripting language (python, ruby, etc.).

      • Experience leading demos, technical deepdives, and architectural discussions

      • Proactive with keeping up with technology trends in cloud services.

      • Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred

      • Whats In It For You

        • 🌍 RemoteFirst: Were a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.

        • 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, youll have the chance to become a shareholder.

        • 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.

        • 💉 Healthcare Benefits: Your health matters! Weve got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employeeonly premiums.

        • 🌴 Paid Time Off: We value worklife balance. We offer flexible vacation time and paid holidays.

        • 🚀 Exciting Growth Opportunities: We are building cuttingedge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

        • Pay Transparency

          • Base Salary: This position offers a base salary range of $115,000 to $168,750 annually, with an additional annual incentive target of 25% of your base compensation. Compensation package offered may vary depending on skills, experience, jobrelated knowledge and location.

          • Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

          • Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performancebased bonuses.

          • We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

            Additional Information

            We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

            SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

            EVerify process is completed in conjunction with the Form I9 Employment Eligibility Verification on or before the first day of work. EVerify is not used as a tool to prescreen candidates. For uptodate information on EVerify, go to https:www.everify.gov.