Offer summary

Qualifications:

At least 2 years of experience in property management, real estate operations, or hospitality setup., Strong communication skills in English, with French as a plus., Proficiency with task tracking tools like Breezeway or Asana., Highly organized, detail-oriented, and capable of working remotely across multiple time zones..

Key responsibilities:

Manage onboarding and offboarding of rental units across Canada.

Coordinate logistics, utilities, inspections, and quality checks for property setups.

Act as the main liaison with property owners to ensure satisfaction and resolve conflicts.

Track KPIs, report issues, and suggest process improvements for property transitions.

Job description

Location: Remote (Canada-based preferred)
Schedule: Full-time, Monday to Friday
Reports to: COO

Position Summary: Corporate Stays is seeking a proactive and detail-oriented Property Transitions & Relations Coordinator to manage both the relationship with property owners and the full onboarding/offboarding process of our furnished rental units across Canada.

This hybrid role serves as the central point of contact between our leasing, operations, and property owner teams, ensuring that each unit is launched or closed smoothly and that owner relationships are nurtured with professionalism and care.

You’ll be responsible for coordinating logistics, quality inspections, utilities setup, and issue resolution, while also ensuring owner satisfaction and supporting dispute resolution when needed.
Key Responsibilities:
1. Property Onboarding & Offboarding

Manage the complete setup and teardown of rental units across Canada.
Coordinate logistics including utilities, internet, lockbox setup, elevator reservations, and key collection.
Ensure timely delivery and installation of furniture, appliances, and decor.
Execute and validate onboarding/offboarding checklists and conduct final quality inspections.
Track project timelines and report issues proactively.

2. Owner Relations & Support

Act as liaison with property owners and landlords to ensure satisfaction and strong partnerships.
Handle rent negotiation, owner questions, and conflict resolution with professionalism.
Track and improve owner satisfaction by responding promptly to issues and concerns.
Collaborate with internal teams to resolve disputes, coordinate lease changes, and maintain owner engagement.

3. Cross-Team Communication

Serve as a central point between leasing, operations, and finance.
Provide real-time updates to key stakeholders on onboarding status, owner concerns, and operational risks.
Document all property and owner-related updates in internal tools and reports.

4. Reporting & Quality Assurance

Track key performance indicators (KPIs) across onboarding, offboarding, and owner relations.
Monitor issue resolution time and project completion rates.
Recommend process improvements to streamline property transitions and reduce post-move-in issues.

Key Performance Indicators (KPIs):

% of project completed on time (Target: 95%+)
% of checklist completion per onboarding/offboarding (Target: 100%)
Average time to complete full unit setup (Target: <3–5 days depending on property size)
# of issues flagged post-move-in (Target: <3 per unit)
Owner satisfaction score (Target: 90%+)
% of rent disputes resolved in <10 business days (Target: 90%+)
Communication score with leasing/ops teams (Target: 90%+)

Requirements & Qualifications:

2+ years of experience in property management, real estate operations, or hospitality setup.
Strong background in owner communications and conflict resolution.
Familiarity with property onboarding/offboarding processes (utilities, inspections, logistics).
Highly organized with strong attention to detail and deadlines.
Excellent verbal and written communication in English; French is a strong asset.
Tech-savvy and experienced with task tracking tools such as Breezeway, Asana, or equivalent.
Comfortable working remotely and coordinating across teams in multiple time zones.

Why Join Us? At Corporate Stays, we’re redefining the extended stay experience. You’ll be part of a dynamic, fast-paced remote team working across Canada and Latin America. If you love solving logistical puzzles, building owner relationships, and seeing the direct impact of your coordination efforts, we want to hear from you. ✨

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