Offer summary

Qualifications:

2–4 years of experience in account, project, or order management within the promotional products or branded merchandise industry., Strong communication skills in English, both written and verbal., Highly organized with attention to detail and ability to work autonomously in a fast-paced remote environment., Proficiency in basic digital platforms such as Google Workspace and Slack..

Key responsibilities:

Manage a portfolio of B2B clients in the branded merchandise space.

Review, process, and ensure accuracy of high-volume orders from start to finish.

Coordinate with internal teams and external vendors to ensure timely fulfillment and resolve issues.

Maintain documentation and suggest process improvements to enhance efficiency and client satisfaction.

Job description

Work Arrangement: Fully Remote (Must Overlap with US Time Zones)

Job Type: Independent Contractor, Full-time

Salary Range: $18,000 USD per year

Work Schedule: TBD, aligned with US time zones

Location: Remote, open to candidates in LATAM

Holidays Observed: U.S. Holidays

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch Here

Why Work With Us?

We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Client

Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.

Position Overview

We are looking for an experienced Account Manager/Order Fulfillment Specialist with deep expertise in the branded merchandise or promotional products industry. You’ll be responsible for managing key accounts, reviewing and processing incoming orders, and owning fulfillment end-to-end. A critical part of this role is coordinating with both internal teams (such as sales, support, and design) and external partners (vendors, suppliers, logistics) to ensure every project moves smoothly from start to finish. You’ll thrive here if you are a natural collaborator who can keep communication flowing between clients, suppliers, and team members—anticipating issues before they become roadblocks.

Key Responsibilities

Priority: Vendor-side account management

Act as the main point of contact for a portfolio of B2B clients in the branded merchandise/promotional products space
Review, edit, and manage high-volume orders placed on our platform, ensuring details are accurate and compliant with client requirements
Route orders to the right vendors/suppliers and monitor fulfillment workflows from PO to delivery
Build strong relationships with vendor partners to ensure high-quality production and on-time shipping
Collaborate closely with internal teams (sales, support, design, operations) to resolve order issues, clarify client needs, and coordinate on custom projects
Proactively coordinate communication between clients, vendors, and internal stakeholders to keep everyone aligned and informed
Troubleshoot fulfillment issues (e.g., delays, product defects, artwork rejections) and drive resolution with urgency, leveraging support from the wider team as needed
Maintain up-to-date documentation and tracking across all orders and accounts
Suggest and implement process improvements to increase efficiency and client satisfaction
Configure project requests, generate quotes, and support new client onboarding as needed

Requirements

Non-Negotiables:

2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
Must have at least 1+ year of experience in branded merchandise or promotional product workflows
B2B account management
Strong communication skills in English (written & verbal)
Highly organized with sharp attention to detail
Comfortable working autonomously in a fast-paced remote setting
Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
US time zone availability required

Nice-to-Haves: