Accounts Receivable Coordinator

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. 

The Accounts Receivable Coordinator II is responsible for customer cash collections, invoicing query resolution, and accounts receivable escalations. These activities include working directly with Smartsheet customers and Sales team members to identify, troubleshoot, and resolve all billing, invoicing, and collection issues while delivering a high-quality, timely, and effective customer experience. This position reports to the Supervisor of Accounts Receivable.

In 2005, Smartsheet was founded on the idea that teams—and millions of people worldwide—deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.

You Will:

• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests.
• Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
• Provides accounts receivables reports, analysis, and cash forecasts.
• Works through Customer account past due reports to ensure timely cash collections.
• Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes.
• Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes.
• Other duties as assigned.Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests.
• Prioritizes work efforts to achieve cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
• Provides accounts receivable reports, analysis, and cash forecasts.
• Manages past due customer accounts to ensure timely cash collections.
• Offers billing assistance to Sales teams as needed to resolve customer payment disputes.
• Collaborates effectively with customers and internal groups to resolve escalations and improve business processes.
• Performs other duties as assigned. 

   You Have:

•  University degree or equivalent work experience
• 1+ years of customer service experience using enterprise resource planning (ERP) and service ticket/case systems
•  2+ years of accounts receivable experience (preferred)
• Excellent verbal and telephone communication skills to include proficiency in English  language
• Ability to collaborate as part of a team, as well as external partners to accomplish organizational objectives.
•  Delivers quality of work to include timeliness, completeness, and accuracy.
• Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure
• Regular and predictable attendance is an essential function of the job
  
  

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)