Technical Support Engineer – Developer-Focused Customer Success
Offer summary
Qualifications:
Experience in technical support or solutions engineering., Proficiency in Python and SQL programming., Strong understanding of software systems and development workflows., Excellent communication skills and passion for improving tools and processes..Key responsibilities:
- Troubleshoot and resolve client issues related to software products.
- Develop scripts and solutions in Python for integrations and automation.
- Diagnose data problems using SQL and optimize backend processes.
- Collaborate with engineering teams to relay customer feedback and suggest improvements.
Job description
Technical Support Engineer – Developer-Focused Customer Success
As a Technical Support Engineer, you'll work directly with clients to troubleshoot issues, optimize workflows, and enhance user experience using your skills in Python, SQL, and software development. This is a high-impact, customer-facing role for someone who loves both tech and people.
Role Overview:
Provide in-depth technical support and debugging for enterprise clients
Write scripts and custom solutions in Python to support integrations and automation
Use SQL to diagnose data issues and optimize backend processes
Collaborate with Engineering to relay customer feedback and identify product improvements
Ideal Background:
Experience in a technical support or solutions engineering role
Solid understanding of software systems and development workflows
Strong skills in SQL, Python, and client communication
Passion for improving tools, documentation, and internal processes
Required profile
Experience
Other Skills
- Collaboration
- Problem Solving
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