Offer summary

Qualifications:

Strong knowledge of Microsoft Server, Active Directory, and related services., Experience with VMware hypervisors and Microsoft 365., Familiarity with security vulnerability assessments and remediation., Excellent problem-solving and communication skills, with the ability to work independently..

Key responsibilities:

Diagnose and resolve hardware, software, and network issues.

Support system updates, security patches, and virtualization environments.

Document technical processes and communicate with clients effectively.

Suggest improvements to support processes for increased efficiency.

Job description

This is a remote position.

SUMMARY
The Level 3 Support Engineer is a critical role within the company, serving as the last line of support for technical issues escalated by endusers and internal teams. This fastpaced position requires advanced troubleshooting skills, technical expertise, and a proactive approach to ensure seamless operations for our clients.

JOB RESPONSIBILITIES
Incident Management:

Diagnose and remediate alerts from monitoring platforms.

Troubleshoot and resolve hardware, software, and network issues.

Respond to and resolve emergency outages per clientspecific escalation plans.

System and Security Maintenance:

Implement security patches and updates provided by the company security team.

Conduct system updates, such as Server OS and firmware upgrades.

Review and remediate security vulnerabilities.

Deployment and Configuration:

Support remote deployment tasks, including application installations and system configurations.

Assist with afterhours changes, ensuring minimal client disruption.

Virtualization and Networking:

Troubleshoot and maintain VMware environments.

Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.

Documentation and Communication:

Document issue resolutions and processes in the company ticketing system.

Develop technical documentation for clientspecific systems and tools.

Effectively communicate complex technical concepts to nontechnical audiences.

Continuous Improvement:

Recommend process improvements to enhance support efficiency.

QUALIFICATIONS
Technical Expertise:

Strong knowledge of Microsoft Server, Active Directory, and related services.

Experience with VMware hypervisors.

Proficiency in Microsoft 365 and Entra.

Familiarity with security vulnerability assessments and remediation.

Soft Skills:

Exceptional problemsolving and timemanagement abilities.

Strong written and verbal communication skills.

Ability to maintain professionalism under pressure.

Operates effectively in a team setting with minimal supervision.

JOB REQUIREMENTS

Should be willing to accept a longterm workfromhome arrangement.

Should be amenable to a permanent night shift schedule.

Benefits

Full Philippine Statutory Benefits

13th month Pay

De Minimis Allowance

Night shift differential pay

PTO

Health insurance

Life insurance (maximum of PHP 3M coverage)

Equipment