Business Process Analyst

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About Salsify

Salsify’s vision is to help Brands win on the Digital Shelf. The digital shelf is a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify helps customers to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. Salsify does this by enabling customers to unify the right people, the right process, and the right technology to drive a repeatable approach with optimum efficiency to achieve the maximum result. Salsify Product Experience Management (PXM) enables you to:

• Centralize all product content, including inventory and pricing.
• Connect the right product experience to the right channel at the right time.
• Automate the process so teams complete work as efficiently as possible.

More about Salsify can be found on our website -- we encourage you to take a look!

About Product at Salsify

At Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.

About the Role

As a Business Process Analyst (BPA) within the Ecosystem group, you will work closely and build an effective working relationship with the Product Manager (PM) and their Engineering team. Your role will involve assisting the Product Manager in a variety of project related tasks including but not limited to analyzing Voice of Customer entries, performing customer discovery, defining high level requirements and managing early access programs with Salsify customers . The BPA is expected to develop a strong working knowledge of areas of the platform relevant to their respective team. Beyond that, as the BPA develops that knowledge, they should productively share that knowledge with the broader team -- providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests relating to lack of understanding, etc. A successful BPA will be committed to define success metrics, and -- with support -- use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners.

You'll Enjoy This Role If You Have:

• 2+ years technical project management, business analyst or similar experience preferably with building and growing SaaS applications.
• Proven track record to build strong cross-functional relationships with colleagues and partners and build influence within an organization that is brimming with strong opinions and deep expertise.
• Detail orientation and comfort with tackling and troubleshooting technical challenges, and navigating complex data formats and reporting.
• A strong collaborator in strategic decision-making, skillfully navigating evolving business needs and structures with flexibility and perseverance, and leveraging all experiences for future success.
• Strong analytical, communication, and customer service skills.
• Ability to be a strong advocate for needs that you have identified
• Organizational and coordination skills, with the ability to prioritize and multi-task in response to time-sensitive requests.
• Verbal and written English language proficiency is required

A Successful BPA:

• Assists the Product Manager in performing discovery on specific business problems. Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints.
• Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
• Supervises the health/good shape of the owned processes throughout their lifecycle.
• Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes. Monitors this data to proactively identify opportunities for improvement.
• Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.
• Communicates proactively and clearly with their team, manager, and stakeholders both verbally and in writing.
• Maintains a positive attitude and learns from mistakes.
• Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve.
• Makes informed prioritization and time management decisions.
• Builds strong technical and domain knowledge in the areas their team supports.
• Proactively and scalably shares knowledge with cross-functional teams.