Offer summary

Qualifications:

2-3 years of SaaS sales or account management experience., Strong communication and interpersonal skills., Tech-savvy with a keen interest in technology., Proficiency in English, both written and spoken..

Key responsibilities:

Manage and grow a portfolio of client accounts.

Serve as the main point of contact for clients, ensuring satisfaction.

Identify opportunities for upselling and cross-selling.

Maintain accurate customer and deal information in CRM.

Job description

Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. Were motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.

Thats because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly our leaders dont hold our hands, but theyre in our corner whenever we ask for help and our environment is flexible and remotefirst.

We are looking for a motivated Account Manager in the AsiaPacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, crossselling, and retention. This is a postsale, clientfacing role, and the Account Manager is a quotacarrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the clients time at Kinsta to help achieve the client’s goals and represent Kinsta in nontechnical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and crosssells.

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is techsavvy, processdriven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do:Own and manage a book of business
Serve as the daytoday point of contact for clients, maintain client satisfaction, handle account upsellscrosssells, and help clients strategize on getting the most from Kinsta’s offerings.
Identify the health and overall satisfaction of each account in your book of business in order to pinpoint atrisk clients and improve retention rates.
Spearhead a processdriven sales approach to seek additional revenue opportunities within your book of business
Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
Become knowledgeable about the market competition in order to retain and upsell clients.
Coordinate with internal Departments to resolve problems and provide service.
Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
Develop growth strategies to increase your book of business
Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
Assist other Account Managers daily to achieve team quota success.
Meet (or exceed!) revenue and retention targets.
Build, maintain, and close pipeline to consistently exceed quota.
Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
Position our companys capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
Maintain accurate, uptodate information on customers and deals within HubSpot CRM.
Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role:
A minimum of 23 years of previous SaaS Sales or Account Management experience
Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
Experience upselling, crossselling and renegotiation contracts
Techsavvy, with a strong interest in technology.
Nearnative proficiency in English and exceptional writing skills.
Exceptional communication and interpersonal skills.

Bonus if you have:
Prior knowledge of the hosting industry.

Our Benefits:
Flexible and remotefirst environment.
Annual remote expense budget.
Flexible PTO.
Paid parental leave.
Annual professional development budget: available after one year with Kinsta.
Sabbatical: available after three years with Kinsta (and every three years thereafter).
Locationspecific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinstas Privacy Policy , including the transfer of your data to the United States.

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