Offer summary

Qualifications:

At least 2 years of managerial or senior leadership experience in Customer Support or Call Centers., Proven ability to manage multi-geo teams, including markets like Turkey, India, or English-speaking regions., Strong understanding of customer service KPIs and data analysis skills., Excellent communication, leadership, and coaching abilities, fluent in English..

Key responsibilities:

Lead and develop support teams, including managing Team Leaders.

Drive team performance and implement strategic improvements.

Ensure high-quality customer service across multiple geographies.

Work with data to analyze performance and make informed decisions.

Job description

Customer Support Manager will lead and develop our support teams. This person will be responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring highquality customer service delivery across all assigned geos.

Language requirements:

ENG B2

TR or Hindi or RU will be plus

Working schedule

Shifts 5 Х 8 (Monday Friday)

Fully remote

Qualifications:

2+ years of experience in a managerial or senior leadership role within Customer Support Service Call Center.

Proven track record of managing multigeo teams, ideally including Turkey, India, or Englishspeaking markets.

Experience managing Team Leaders or Supervisors directly.

Strong understanding of customer service KPIs and how to influence them.

Excellent communication, leadership, and coaching skills.

Ability to work with data, analyze performance, and make datadriven decisions.

Fluent in English (written and spoken). Knowledge of Turkish Indian RU languages is a plus .

Familiarity with support tools like Intercom, Slack, Google Workspace etc.

Selfdriven, proactive, and comfortable working in a fastpaced, dynamic environment.

High level of responsibility, ownership, and ability to drive change.