Offer summary

Qualifications:

At least 2 years of experience in a managerial or senior leadership role within Customer Support or Call Centers., Proven ability to manage multi-geo teams, including markets like Turkey, India, or English-speaking regions., Strong understanding of customer service KPIs and data analysis skills., Excellent communication, leadership, and coaching abilities, with fluency in English..

Key responsibilities:

Lead and develop customer support teams across multiple geographies.

Manage Team Leaders and drive team performance improvements.

Implement strategic initiatives to enhance customer service quality.

Analyze performance data to inform decision-making and optimize support operations.

Job description

Customer Support Manager will lead and develop our support teams. This person will be responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring high-quality customer service delivery across all assigned geos.

Language requirements:

ENG B2
TR or Hindi or RU will be plus

Working schedule

Shifts 5 Х 8 (Monday - Friday)
Fully remote

Qualifications:

2+ years of experience in a managerial or senior leadership role within Customer Support / Service / Call Center.
Proven track record of managing multi-geo teams, ideally including Turkey, India, or English-speaking markets.
Experience managing Team Leaders or Supervisors directly.
Strong understanding of customer service KPIs and how to influence them.
Excellent communication, leadership, and coaching skills.
Ability to work with data, analyze performance, and make data-driven decisions.
Fluent in English (written and spoken). Knowledge of Turkish / Indian / RU languages is a plus .
Familiarity with support tools like Intercom, Slack, Google Workspace etc.
Self-driven, proactive, and comfortable working in a fast-paced, dynamic environment.
High level of responsibility, ownership, and ability to drive change.

Required profile