Welcome to TheFork! We're on mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. 🍽 Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe and Australia, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products: TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease TheFork Manager: our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenue TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake. We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally. Want to join the team? Check out our job postings below 👇 https://careers.thefork.com/global/en We are part of the Tripadvisor Group. Be sure to follow our page to see what we're cooking up next!

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https:www.careers.thefork.com

What you will do:

Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants

Be the primary point of contact and build longterm relationships with customers

Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing

Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users

Negotiate favorable winwin conditions, allowing the restaurants to optimize their margins and increase the seatoccupancy rate

Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed

Ensure the support and training to use our tools

Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

Monthly revenues generated by the restaurants in your portfolio

Promotions available across your portfolio

Level of B2C irritating factors

Number of restaurants part of the YUMSSUPERYUMS program across your portfolio

Number and quality of restaurants participating in TheFork Festivals

You Must Meet These Critical Qualifications

Years of experience in account management or relevant sales roles: +3y

Language: Native level of Italian and fluent English

A Fully computer literate Google Suite and Salesforce

Selfstarter, resultsoriented person who loves to reach and exceed targets

Knowledge of the revenue management related issue

Very comfortable having conversations and negotiations over the phone

Analytical and creative mind, able to offer the customers the best solutions

Able to quickly establish a climate of trust which conduces to the development of the business relationship

Autonomous and familiar to work with KPIs and targets

Proven ability to manage multiple projects at a time

You Can Impress With These Additions:

Experience in the field of the InternetTech

Experience in pitching and selling promotionsdealsflash sales

Experience in dealing with a high number (2050) of outbound and inbound calls and portfolios with numerous accounts (from 600 to 1000)

What we offer you:

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary & bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone regardless of ability, age, socioeconomic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

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Account Manager

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