Offer summary

Qualifications:

3–5 years’ experience in luxury hospitality, premium real estate, or client-facing roles in high-net-worth environments., Deep understanding of ultra-luxury client service, cultural sensitivity, and confidentiality., Excellent interpersonal and written communication skills; fluency in English is required., Proficiency in administrative systems including PowerPoint, MS Office, and CRM systems..

Key responsibilities:

Manage client engagements and maintain the gallery’s ambiance.

Assist with events and support administrative tasks to ensure smooth operations.

Coordinate client visits, appointments, and post-visit follow-up activities.

Support the sales team with client information management and relationship building.

Job description

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

Aman is seeking a Client Engagement Officer, to be based in Singapore. Reporting to the Regional Director of Residences, Asia. The role involves providing personalized, discreet service to clients while supporting the sales team and ensuring the gallery’s operations run smoothly. Responsibilities include managing client engagements, maintaining the gallery’s ambiance, assisting with events, and supporting administrative tasks to uphold Aman’s standards of luxury and hospitality.

Responsibilities

Ensure all guest interactions reflect Aman’s commitment to elegance, discretion, and seamless luxury service.
Manage scheduling, greeting, and concierge-style coordination for client visits and sales appointments.
Anticipate client needs, arranging amenities, refreshments, gifts, transport, or special requests.
Support the sales team by managing client information, booking appointments, and preparing meeting materials and presentations.
Maintain accurate records of client interactions and feedback for consistent follow-up and CRM updates.
Assist with post-visit communications, lead tracking, and relationship continuity.
Maintain the sales gallery’s ambience, ensuring a pristine, elegant, and welcoming environment.
Coordinate with teams to uphold cleanliness, lighting, scenting, and floral arrangements in the gallery.
Assist in event coordination and provide on-the-ground support during high-profile events and VIP viewings.

Requirements

3–5 years’ experience in luxury hospitality, premium real estate, concierge, or client-facing roles in high-net-worth environments.
Deep understanding of ultra-luxury client service, cultural sensitivity, and confidentiality.
Excellent interpersonal and written communication skills; fluency in English is required (Mandarin or Japanese is a plus).
Detail-oriented with strong multitasking abilities and proficiency in administrative systems including PowerPoint MS Office and Customer Relationship Management systems.
Proactive, responsive, and comfortable working in a fast-paced, high-stakes environment.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

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