Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., Strong logistics background with proficiency in MS Excel., Excellent communication skills in English, bilingual preferred., Experience in customer service with large accounts or vendors..

Key responsibilities:

Process and monitor client invoices, ensuring timely delivery.

Provide exceptional customer service and resolve client issues.

Automate reports and improve processing efficiency.

Collaborate with teams and attend client meetings as needed.

Job description

The purpose of this position is to provide excellent customer service to selected Data2Logistics’ clients by processing invoice information, monitoring the overall process, and assisting in client/carrier issues as required ensuring customer satisfaction. Under general supervision, coordinate all weekly processing of client invoices including, reviewing, monitoring, coding, obtaining approvals, ensuring appropriate delivery

of all media, and utilize critical thinking and proactive resolution skills and techniques while providing exceptional customer service.

Key Responsibilities:

Excellent Client service, respect due dates and/or commitments
Must have the ability to handle diverse cultures and flexible to an ever changing environment
Automate final reports, exports and packets for delivery to client
Increase overall efficiency in order to reduce processing hours
Identify problem areas and make recommendations to prevent future reoccurrence
Research and review client activity for internal tracking purposes, including shipping volumes, credit percentages and changes in shipping activity. Exhibit critical thinking and proactive resolution
Ensure that all client information and documentation is current and up to date
Notify other D2L departments of need for additional contacts or requests for new service
Attend client on-site meetings (within Europe)
Perform special project s/tasks at request of management
Work closely with other teams to ensure smooth processing

Requirements

Strong logistics background, combined with a proactive customer service approach
HBO (Bachelor)/ BA level, via education or equivalent in work experience
Must demonstrate a proficiency using common MS Office applications, but an an experienced knowledge of MS Excel
Excellent analytical and (verbal/written) interpersonal communication skills and a team player
Bilingual on written and spoken business level
Open to criticism and not afraid to confront in a professional environment
Problem solver/result oriented, and stress resistant
Ability to work in a fast-paced, multi-tasked environment
Must be self-motivated and able to prioritize own workload
Must be detail oriented and able to work in a fast-paced, multi-task environment.
Must have excellent interpersonal, written and verbal communication skills
Ability to manage large volumes of data from multiple accounts.
Experience in a customer service environment interacting with large accounts and/or vendors
Ability to establish and meet goals and deadlines with minimal supervision
Additional tasks may be assigned by the Manager as needed, in line with the position’s purpose and the goals of the department or company