TL;DR
We are looking for a strategic, commerciallyminded Enterprise Customer Success Manager to join our small, but mighty, CS team. In this role, you’ll own relationships with our most important customers, ensuring their longterm success while actively uncovering new opportunities to expand our footprint.
Acting as their trusted advisor, helping them realise the full value of our solutions, and playing a key role in driving retention, expansion, and account health across your portfolio. Why deepset
At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterpriseready AI Platform helps companies turn large language models into business value. We’re remotefirst, flexible, and built on a culture of trust and ownership. You’ll collaborate with toptier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world. What you will do
- Own the post sales Customer Journey for assigned enterprise accounts, ensuring longterm success and value.
- Develop and execute Customer Success plans; including onboarding, adoption, training, and success metrics alignment.
- Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solution.
- Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.
- Lead quarterly business reviews (QBRs), value realisation checkins, and strategic roadmap and customer goal alignment.
- Collaborate with Sales to identify, qualify, and support upsell and crosssell opportunities.
- Use data to monitor customer health, identify risk, and implement strategies to drive renewals and expansion opportunities.
- Assist with building Customer Success programs and processes to improve customer experience and engagement.
- Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.
Requirements
- 4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.
- Proven track record of success in managing, retaining and expanding enterprise accounts.
- Ability to understand complex technical products and communicate them in a customercentric way.
- Strong commercial acumen, able to spot growth opportunities and work with sales to unlock them.
- Excellent stakeholder management, presentation and communication skills, tailoring engagement from users to Csuite.
- Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
- Datadriven approach to understanding customer behavior, driving decisions, informing strategy and measuring success.
- Experienced with Salesforce or other CRM platforms.
Nice to have
- Experience working with enterprise customers.
- Experience working in a remotecentric startup environment.
- Experience with technology, ideally AIML, opensource, or B2B SaaS developerfacing products.
- Familiarity with Analytics platforms and CSP tools such as Gainsight.
- Experience working with public sector, finance, or regulated industries.
Benefits
- Remotefirst setup with flexible hours & tech of your choice
- 30 days vacation + extra days for family sick leave
- Competitive salary & stock options for every team member
- Monthly sports & mental health support allowance with Oliva
- Annual learning & development budget
- Monthly team socials & inperson meetups
- Dogfriendly Berlin HQ
Apply for this job About us
Founded in 2018, deepset builds open and enterprisegrade tools that help teams turn language into action. From Haystack, our opensource framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve real problems with LLMs. Backed by GV and Balderton, we’re trusted by startups and global enterprises alike.
Visit us to learn more: Website | GitHub | Linkedin | X (Twitter)
Acting as their trusted advisor, helping them realise the full value of our solutions, and playing a key role in driving retention, expansion, and account health across your portfolio.
Why deepset
At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterpriseready AI Platform helps companies turn large language models into business value. We’re remotefirst, flexible, and built on a culture of trust and ownership. You’ll collaborate with toptier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world. What you will do
- Own the post sales Customer Journey for assigned enterprise accounts, ensuring longterm success and value.
- Develop and execute Customer Success plans; including onboarding, adoption, training, and success metrics alignment.
- Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solution.
- Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.
- Lead quarterly business reviews (QBRs), value realisation checkins, and strategic roadmap and customer goal alignment.
- Collaborate with Sales to identify, qualify, and support upsell and crosssell opportunities.
- Use data to monitor customer health, identify risk, and implement strategies to drive renewals and expansion opportunities.
- Assist with building Customer Success programs and processes to improve customer experience and engagement.
- Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.
Requirements
- 4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.
- Proven track record of success in managing, retaining and expanding enterprise accounts.
- Ability to understand complex technical products and communicate them in a customercentric way.
- Strong commercial acumen, able to spot growth opportunities and work with sales to unlock them.
- Excellent stakeholder management, presentation and communication skills, tailoring engagement from users to Csuite.
- Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
- Datadriven approach to understanding customer behavior, driving decisions, informing strategy and measuring success.
- Experienced with Salesforce or other CRM platforms.
Nice to have
- Experience working with enterprise customers.
- Experience working in a remotecentric startup environment.
- Experience with technology, ideally AIML, opensource, or B2B SaaS developerfacing products.
- Familiarity with Analytics platforms and CSP tools such as Gainsight.
- Experience working with public sector, finance, or regulated industries.
Benefits
- Remotefirst setup with flexible hours & tech of your choice
- 30 days vacation + extra days for family sick leave
- Competitive salary & stock options for every team member
- Monthly sports & mental health support allowance with Oliva
- Annual learning & development budget
- Monthly team socials & inperson meetups
- Dogfriendly Berlin HQ
Apply for this job About us
Founded in 2018, deepset builds open and enterprisegrade tools that help teams turn language into action. From Haystack, our opensource framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve real problems with LLMs. Backed by GV and Balderton, we’re trusted by startups and global enterprises alike.
Visit us to learn more: Website | GitHub | Linkedin | X (Twitter)
What you will do
- Own the post sales Customer Journey for assigned enterprise accounts, ensuring longterm success and value.
- Develop and execute Customer Success plans; including onboarding, adoption, training, and success metrics alignment.
- Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solution.
- Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.
- Lead quarterly business reviews (QBRs), value realisation checkins, and strategic roadmap and customer goal alignment.
- Collaborate with Sales to identify, qualify, and support upsell and crosssell opportunities.
- Use data to monitor customer health, identify risk, and implement strategies to drive renewals and expansion opportunities.
- Assist with building Customer Success programs and processes to improve customer experience and engagement.
- Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.
Requirements
- 4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.
- Proven track record of success in managing, retaining and expanding enterprise accounts.
- Ability to understand complex technical products and communicate them in a customercentric way.
- Strong commercial acumen, able to spot growth opportunities and work with sales to unlock them.
- Excellent stakeholder management, presentation and communication skills, tailoring engagement from users to Csuite.
- Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
- Datadriven approach to understanding customer behavior, driving decisions, informing strategy and measuring success.
- Experienced with Salesforce or other CRM platforms.
Nice to have
- Experience working with enterprise customers.
- Experience working in a remotecentric startup environment.
- Experience with technology, ideally AIML, opensource, or B2B SaaS developerfacing products.
- Familiarity with Analytics platforms and CSP tools such as Gainsight.
- Experience working with public sector, finance, or regulated industries.
Benefits
- Remotefirst setup with flexible hours & tech of your choice
- 30 days vacation + extra days for family sick leave
- Competitive salary & stock options for every team member
- Monthly sports & mental health support allowance with Oliva
- Annual learning & development budget
- Monthly team socials & inperson meetups
- Dogfriendly Berlin HQ
Apply for this job About us
Founded in 2018, deepset builds open and enterprisegrade tools that help teams turn language into action. From Haystack, our opensource framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve real problems with LLMs. Backed by GV and Balderton, we’re trusted by startups and global enterprises alike.
Visit us to learn more: Website | GitHub | Linkedin | X (Twitter)
- Own the post sales Customer Journey for assigned enterprise accounts, ensuring longterm success and value.
- Develop and execute Customer Success plans; including onboarding, adoption, training, and success metrics alignment.
- Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solution.
- Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.
- Lead quarterly business reviews (QBRs), value realisation checkins, and strategic roadmap and customer goal alignment.
- Collaborate with Sales to identify, qualify, and support upsell and crosssell opportunities.
- Use data to monitor customer health, identify risk, and implement strategies to drive renewals and expansion opportunities.
- Assist with building Customer Success programs and processes to improve customer experience and engagement.
- Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.
- 4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.
- Proven track record of success in managing, retaining and expanding enterprise accounts.
- Ability to understand complex technical products and communicate them in a customercentric way.
- Strong commercial acumen, able to spot growth opportunities and work with sales to unlock them.
- Excellent stakeholder management, presentation and communication skills, tailoring engagement from users to Csuite.
- Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
- Datadriven approach to understanding customer behavior, driving decisions, informing strategy and measuring success.
- Experienced with Salesforce or other CRM platforms.
- Experience working with enterprise customers.
- Experience working in a remotecentric startup environment.
- Experience with technology, ideally AIML, opensource, or B2B SaaS developerfacing products.
- Familiarity with Analytics platforms and CSP tools such as Gainsight.
- Experience working with public sector, finance, or regulated industries.
- Remotefirst setup with flexible hours & tech of your choice
- 30 days vacation + extra days for family sick leave
- Competitive salary & stock options for every team member
- Monthly sports & mental health support allowance with Oliva
- Annual learning & development budget
- Monthly team socials & inperson meetups
- Dogfriendly Berlin HQ
- Apply for this job
About us
Founded in 2018, deepset builds open and enterprisegrade tools that help teams turn language into action. From Haystack, our opensource framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve real problems with LLMs. Backed by GV and Balderton, we’re trusted by startups and global enterprises alike.
Visit us to learn more: Website | GitHub | Linkedin | X (Twitter)
Benefits
Nice to have
Requirements
