Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or escooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com .

Position Summary:

Miovision is looking for an ITS Customer Success Manager (CSM) to join our team. Specifically, were looking to fill this role in Canada (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland and Labrador). We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage postsales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you.

The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, crossfunctional team members to drive alignment and execution for our customers.

Key Accountabilities:

Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion.

Document each individual customer journey and implementation process with a focus on accuracy and data integrity.

Develop trusted relationships with customers including executive sponsors, key contacts, and endusers.

Own a book of business with partners and customers, driving retention and growth rates.

Effectively advocate for our customers and constructively work with crossfunctional counterparts to evolve, scale, and improve the customer experience.

Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way.

Be a problem solver for your customers and internally – see a challenge, create a solution.

Proactively monitor and manage customer health, risk, escalations and opportunities.

Coordinate with the product team on product documentation and customer enablement

Travel is required approximately 35% of the time across Canada

Supporting customers and our distributor network with Technical Implementation of both Miovision Hardware and Software