Offer summary

Qualifications:

Degree-educated with strong communication skills., Over 4 years of experience in SaaS implementations or customer success., Experience managing large account portfolios in fast-paced environments., Technical confidence with quick learning ability and SQL knowledge preferred..

Key responsibilities:

Project manage platform implementations across GP surgeries.

Build onboarding strategies and manage customer relationships.

Drive platform adoption, monitor customer health, and support renewals.

Create support materials and analyze data to identify growth opportunities.

Job description

Customer Success & Implementations Manager

Lead impactful SaaS rollouts across the UK healthcare sector

Remote | R50 000pm

About Our Client
Our client is an innovative health tech company delivering cutting-edge solutions to transform patient care in the UK. Their flagship platform is used by hundreds of GP surgeries to improve efficiency, enhance patient outcomes, and drive measurable results.
With a mission-driven approach and a focus on tangible impact, they are scaling rapidly across the healthcare sector. The team thrives on collaboration, agility, and a deep commitment to empowering healthcare providers with the tools they need to succeed.

The Role: Customer Success & Implementations Manager
You will lead the successful rollout of our client platform across hundreds of GP surgeries in the UK, ensuring each customer achieves maximum value from the product. This is a high-responsibility role requiring you to oversee new contract implementations while managing long-term customer relationships and outcomes. Working closely with internal teams, you will drive adoption, measure impact, and own the full customer lifecycle from onboarding to renewal.

Key Responsibilities

Project manage platform implementations, coordinating internal resources to meet rollout deadlines
Run discovery calls to understand customer goals and tailor launch strategies
Build scalable onboarding playbooks to accelerate time to go-live
Manage a portfolio of 500+ GP surgeries, maintaining strong, ongoing relationships
Lead strategic account reviews and monitor customer health metrics
Drive adoption and usage of the platform to deliver measurable customer value
Handle renewal and upsell conversations across your account base
Troubleshoot technical issues and support customers through configuration
Create help documentation, video tutorials, and support materials
Analyse account data to identify trends, risks, and growth opportunities
Support customers with data protection processes and serve as the internal data compliance expert
Provide customer feedback and insights to inform product development