Sr. Customer Success Manager North America

work from anywhere - fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
North America, United States

Offer summary

Qualifications:

5+ years of experience in Customer Success, Account Management, or SaaS/technology., Proven track record managing enterprise customers with a focus on revenue growth., Sales experience with full-cycle sales skills, including upselling and cross-selling., Excellent communication skills, capable of engaging with VP and C-level executives..

Key responsibilities:

  • Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction and retention.
  • Identify and develop opportunities for account expansion and upselling.
  • Build and maintain strong relationships with clients at all organizational levels.
  • Lead strategic discussions and support renewals to maximize customer value.

Uberall logo
Uberall Startup https://www.uberall.com
201 - 500 Employees
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Job description

Help us bring people and businesses together
Our SaaS platform enables multilocation brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

The Past, Present & Future
In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian HĆ¼bner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey!!

You and us
Around 400 Uberallers, with 50+ different nationalities, live and breathe our three core values:
šŸŒµ GROW TOGETHER
ā›° DEMONSTRATE PASSION & PERFORMANCE
āœŠ BE BOLD & DRIVE CHANGE

If you are thinking about becoming our newest addition, apply here.

About the Role

As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients. This role is a unique hybrid, blending traditional Customer Success with a proactive, growthfocused Account Management mindset. Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring longterm retention and satisfaction. Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts. A background in a salesoriented environment is highly valued. This experience is key to your ability to recognize new business needs, have strategic conversations with senior decisionmakers, and generate qualified upsell leads for our sales team. You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts.

Your Responsibilities:
  • Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients businesses to ensure Uberall solutions deliver measurable ROI and value.
  • Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
  • Relationship Building: Build and maintain strong, longlasting relationships at all levels of the client organization, from daytoday contacts to VPClevel decisionmakers, to ensure alignment on longterm partnership goals.
  • Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
  • CrossFunctional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate crossfunctionally with Customer Operations, PreSales, Product, and Marketing to deliver bestinclass service and support.

  • Your Profile:
  • 5+ years of experience in Customer Success, Account Management, or a related SaaStechnology field.
  • A proven track record of managing enterprise customers with a strong focus on driving revenue growth.
  • Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle.
  • Exceptional communication skills with the ability to confidently lead conversations with VP and Clevel audiences.
  • A consultative and strategic mindset with the ability to translate customer needs into business opportunities.
  • You are proactive, highly organized, and able to manage competing priorities effectively.
  • You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies.
  • Fluency in English is required; additional languages are a plus.
  • What we offer:
    šŸ—ŗ Remote and flex work hours...yes, duh! Its not 1992 anymore. Check our social media content for some remote working stories. Who needs a cubicle, when you can have your cat walking through the videocall?

    šŸ„³ Waffle days, bad jokes, a HUGE Project A corp benefit program, a CEO with a pizza oven, global meditation sessions, German language class, LGBTQIA+ community and support, book club, culture committee, individual L&D paths and budgetā€¦

    šŸ’ƒ Hoodie and merch we got you covered. With your onboarding package comes your new stylish look.

    šŸ„³ Events and offsites YES and YES. Plan something with your team, if you feel like it. The whole company meets 23 times a year (XMas, Summer Party, JustBecause Parties).

    šŸ–„ Proper tech, check. Macbook pro, Apple mouse, stand and Apple keyboard. Need anything else? Let the P&P team know.


    Remember our Grow Together value from the beginning of the ad?

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Success ManagementRevenue GrowthRate Of ReturnAccount ManagementKPI ManagementLanguage EducationSpeech Fluency

    Other Skills

    • Strategic Thinking
    • Sales
    • Relationship Building
    • Proactivity
    • Communication
    Are you interested?

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