Senior Customer Success Manager, MidMarket | EMEA

Who we are is what we do.

Deel is the allinone payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AIpowered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastestgrowing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with worldclass companies – breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, youll tackle complex challenges that impact millions of peoples working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—youll drive meaningful impact while building expertise that makes you a soughtafter leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for longterm revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and productrelated issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing crossfunctionally with multiple stakeholders. Working with great people is a nonnegotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

• Accounts: The Senior CSM I will focus on a smaller number of highvalue strategic accounts. Develop and execute comprehensive account strategies for longterm success.

• Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.

• Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.

• Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.

• Responsible for providing a high quality experience to our customers on a day to day basis.

• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

• Drive adoption of platform features that will lead to a better customer experience and better retention.

• Qualifications

  • You have minimum of 6+ years of relevant work experience, including client facing experience

  • Have previous experience working in the payrollHRTech industry

  • Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

  • Quantitativelyinclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

  • A reliable, motivated selfstarter with a passionate growth mentality. You enjoy fastpaced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

  • Have a solid track record of achievement e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards

  • Have a strong analytical foundation with ability to manipulate and synthesize data

  • Are curious by nature and interested in making an impact

  • Total Rewards

    Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

    Some things you’ll enjoy

    • Stock grant opportunities dependent on your role, employment status and location

    • Additional perks and benefits based on your employment status and country

    • The flexibility of remote work, including optional WeWork access

    • At Deel, we’re an equalopportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

      Unless otherwise agreed, we will communicate with job applicants using Deelspecific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most uptodate job listings at Deel by visitingour careers page.
      
      Deel is an equalopportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
      
      Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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